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Improving patient outcomes : the effects of staff participation and collaboration in healthcare delivery

Nembhard, Ingrid M.; Tucker, Anita L.; Horbar, Jeffrey D.; … - 2007

Persistent link: https://www.econbiz.de/10003709591

Why does the quality of health care continue to lag? : insights from management research

Nembhard, Ingrid M.; Alexander, Jeffrey A.; Hoff, Timothy J. - In: Academy of Management perspectives : AMP 23 (2009) 1, pp. 24-42

Persistent link: https://www.econbiz.de/10003833210

The contributions of health care management to grand health care challenges

Hefner, Jennifer L. (ed.); Nembhard, Ingrid M. (ed.) - 2021

The 20th volume of Advances in Health Care Management showcases how health care management research helps to further understand grand challenges in health care: what they are, why they exist, the consequences that they have, and what can be done to address them. Grand challenges are large,...

Persistent link: https://www.econbiz.de/10012807727

Learning from patients : the impact of using patients' narratives on patient experience scores

Nembhard, Ingrid M.; Matta, Sasmira; Shaller, Dale; … - In: Health care management review : the journal for health … 49 (2024) 1, pp. 2-13

Persistent link: https://www.econbiz.de/10014455355

The impact of conformance and experiential quality on healthcare cost and clinical performance

Senot, Claire; Chandrasekaran, Aravind; Ward, Peter T.; … - 2013

Persistent link: https://www.econbiz.de/10010188436

The effectiveness of management-by-walking-around : a randomized field study

Tucker, Anita L.; Singer, Sara J. - In: Production and operations management : an international … 24 (2015) 2, pp. 253-271

Persistent link: https://www.econbiz.de/10010528689

The impact of combining conformance and experiential quality on hospitals’ readmissions and cost performance

Senot, Claire; Chandrasekaran, Aravind; Ward, Peter T.; … - In: Management science : journal of the Institute for … 62 (2016) 3, pp. 829-848

Persistent link: https://www.econbiz.de/10011453574

Past the point of speeding up : the negative effects of workload saturation on efficiency and patient severity

Jaeker, Jillian A. Berry; Tucker, Anita L. - In: Management science : journal of the Institute for … 63 (2017) 4, pp. 1042-1062

Persistent link: https://www.econbiz.de/10011672811

The impact of workaround difficulty on frontline employees’ response to operational failures : a laboratory experiment on medication administration

Tucker, Anita L. - In: Management science : journal of the Institute for … 62 (2016) 4, pp. 1124-1144

Persistent link: https://www.econbiz.de/10011470674

The impact of internal service quality on preventable adverse events in hospitals

Zheng, Sarah; Tucker, Anita L.; Ren, Z. Justin; … - In: Production and operations management : the flagship … 27 (2018) 12, pp. 2201-2212

Persistent link: https://www.econbiz.de/10011970057