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~subject:"Hospital"
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Hospital
Relationship marketing
31,383
Beziehungsmarketing
30,722
Service quality
24,130
Dienstleistungsqualität
23,382
Consumer behaviour
17,315
Konsumentenverhalten
17,098
Customer satisfaction
17,026
Kundenzufriedenheit
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Theorie
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5,160
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5,155
Deutschland
3,643
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3,506
Qualitätsmanagement
3,375
Brand management
3,351
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Quality management
3,306
Lieferantenmanagement
3,130
Supplier relationship management
3,128
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3,103
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3,102
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2,955
Online retailing
2,947
Wirtschaftsprüfung
2,879
Financial audit
2,873
Electronic Commerce
2,740
E-commerce
2,673
USA
2,627
Marketingmanagement
2,583
Brand image
2,582
Marketing management
2,570
Markenimage
2,568
Krankenhaus
2,565
United States
2,562
Kundenintegration
2,404
Customer integration
2,400
Vertrauen
2,253
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Siciliani, Luigi
42
Propper, Carol
39
Straume, Odd Rune
25
Brekke, Kurt R.
19
Van Reenen, John
17
Gravelle, Hugh
16
Kessler, Daniel P.
16
Wübker, Ansgar
16
Horwitz, Jill R.
15
Moscelli, Giuseppe
15
Gaynor, Martin
14
Huckman, Robert S.
14
Seiler, Stephan
14
Helmig, Bernd
13
McFadden, Kathleen L.
13
Gowrisankaran, Gautam
12
Doyle, Joseph J.
11
Gutacker, Nils
11
Mennicken, Roman
11
Town, Robert J.
11
Gruber, Jonathan
10
Schreyögg, Jonas
10
Staiger, Douglas
10
Bloom, Nicholas
9
Gowen, Charles, III.
9
Grabowski, David C.
9
Graves, John A.
9
Lu, Susan Feng
9
Milcent, Carine
9
Nichols, Austin
9
Norton, Edward C.
9
Hentschker, Corinna
8
Rahman, Momotazur
8
Staats, Bradley R.
8
Augurzky, Boris
7
Chandrasekaran, Aravind
7
David, Guy
7
Dietrich, Martin
7
Eggleston, Karen
7
Geweke, John
7
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National Bureau of Economic Research
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IGI Global
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Taylor and Francis.
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European Commission / Directorate-General for Health and Consumers
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European Health Care Conference <2, 2011, Hamburg>
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
W. Kohlhammer GmbH
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AOK-Bundesverband
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Arbeitsgemeinschaft Katholischer Krankenhäuser Rheinland-Pfalz und Saarland
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Aspen Systems Corporation
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Bertelsmann Stiftung
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Columbia University / Department of Economics
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Economics Research, World Bank Group
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Edward Elgar Publishing
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European Parliament / Directorate-General for Internal Policies of the Union
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Fachhochschule Bonn-Rhein-Sieg
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Federal Reserve Bank of San Francisco
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Forschungs- und Entwicklungsinstitut für das Sozial- und Gesundheitswesen Sachsen-Anhalt <Magdeburg>
1
Friedrich-Ebert-Stiftung / Arbeitsgruppe "Stationäre Versorgung"
1
HELIOS Kliniken GmbH
1
HELIOS Klinikum Emil von Behring Berlin-Zehlendorf
1
International Conference "Economies of the Balkan and Eastern European Countries" <14., 2022, Florenz>
1
International Healthcare Industry Research
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Konferenz Medizintourismus <1, 2007, Sankt Augustin>
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Logos Verlag Berlin
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Ludwig-Maximilians-Universität München
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Philipps-Universität Marburg
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Rheinisch-Westfälische Technische Hochschule Aachen
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1
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Universität Potsdam
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Wirtschaftsjunioren Hamburg
1
Wissenschaftliches Institut der AOK
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Health care management review : the journal for health care management research
92
International journal of hospitality management
82
Journal of health economics
51
Journal of health organization and management
48
International journal of contemporary hospitality management
45
Quality management journal : QMJ
41
NBER working paper series
40
NBER Working Paper
38
Working paper / National Bureau of Economic Research, Inc.
37
Health marketing quarterly
34
Journal of hospitality marketing & management
33
The TQM journal : the international review of organizational improvement
27
Health economics
25
Health care management science
24
Management science : journal of the Institute for Operations Research and the Management Sciences
22
International journal of pharmaceutical and healthcare marketing : IJPHM
21
International journal of productivity and quality management : IJPQM
20
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
20
The European journal of health economics : HEPAC ; health economics in prevention and care
19
The service industries journal
19
Tourism management : research, policies, practice
19
Ruhr economic papers
18
Journal of business research : JBR
16
Total quality management & business excellence
16
Discussion paper series / IZA
15
International journal of quality & reliability management
15
Manufacturing & service operations management : M & SOM
15
International journal of quality and service sciences
14
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
14
Socio-economic planning sciences : the international journal of public sector decision-making
13
Discussion paper / Centre for Economic Policy Research
12
Journal of operations management
12
Technological forecasting & social change : an international journal
12
CHE research paper
11
Journal of hospitality and tourism insights
11
The European journal of health economics
11
Health economics review
10
International journal of health care finance and economics
10
International journal of services and operations management : IJSOM
10
Production and operations management : an international journal of the Production and Operations Management Society
10
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ECONIS (ZBW)
2,538
Other ZBW resources
2
RePEc
1
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1
Evaluation of customer satisfaction attributes on hospitality services
Otoo, Frank Nana Kweku
;
Kaur, Manpreet
;
Ameyaw, Godfred …
-
2022
Persistent link: https://www.econbiz.de/10013407364
Saved in:
2
Understanding service experience and its impact on brand image in hospitality sector
Manhas, Parikshat Singh
;
Tukamushaba, Eddy Kurobuza
- In:
International journal of hospitality management
45
(
2015
),
pp. 77-87
Persistent link: https://www.econbiz.de/10010503888
Saved in:
3
Customer satisfaction, Confucian dynamism, and long-term oriented marketing relationship : a threefold empirical analysis
Ndubisi, Nelson Oly
;
Nataraajan, Rajan
- In:
Psychology & marketing
35
(
2018
)
6
,
pp. 477-487
Persistent link: https://www.econbiz.de/10011970136
Saved in:
4
Hospitality services in the post COVID-19 era : are we ready for high-tech and no touch service delivery in smart hotels?
Chen, Shu-Hsiang
;
Tzeng, Shian-Yang
;
Tham, Aaron
;
Chu, …
- In:
Journal of hospitality marketing & management
30
(
2021
)
8
,
pp. 905-928
Persistent link: https://www.econbiz.de/10012649558
Saved in:
5
The role of total quality management in enhancing the quality of private healthcare services
Daqar, Mohannad Abu
;
Constantinovits, Milan
- In:
Problems and perspectives in management : PPM ; …
18
(
2020
)
2
,
pp. 64-78
Persistent link: https://www.econbiz.de/10012302209
Saved in:
6
Investigating factors in implementation of electronic customer relationship management and its consequences in private hospitals in Isfahan city
Seify, Mohsen
;
Tabaeeian, Reihaneh Alsadat
; …
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 225-245
Persistent link: https://www.econbiz.de/10012509228
Saved in:
7
Being moved or being satisfied? : the effect of unexpected acts of personal kindness in hospitality service encounters
Griessmair, Michele
;
Han, Spring H.
;
Masuda, Hisashi
- In:
The Cornell hospitality quarterly
63
(
2022
)
2
,
pp. 267-288
Persistent link: https://www.econbiz.de/10013256798
Saved in:
8
Effect of value co-creation on customer satisfaction : the mediating role of brand equity
González-Mansilla, Oscar Luis
;
Serra Cantallops, Antoni
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
2
,
pp. 242-263
Persistent link: https://www.econbiz.de/10013545839
Saved in:
9
Antecedents to behavioural intentions in medical tourism
Anish, M. N.
;
Dhanish, P. B.
;
Sridharan, R.
- In:
International journal of management and decision making …
15
(
2016
)
3/4
,
pp. 308-335
Persistent link: https://www.econbiz.de/10011684775
Saved in:
10
From satisfied to memorable : an empirical study of service and experience dimensions on guest outcomes in the hospitality industry
Sipe, Lori J.
;
Testa, Mark R.
- In:
Journal of hospitality marketing & management
27
(
2018
)
2
,
pp. 178-195
Persistent link: https://www.econbiz.de/10011848342
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