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Service quality and customers'...
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India
Indien
124,935
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66,960
Relationship marketing
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Service quality
24,152
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Jha, Raghbendra
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172
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171
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147
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133
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133
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132
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129
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126
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124
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116
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115
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113
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109
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108
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106
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106
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103
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103
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103
Muralidharan, Karthik
102
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98
Mohan, Rakesh
96
Goyal, Ashima
94
Reddy, Y. V.
93
Rosenzweig, Mark R.
89
Imai, Katsushi S.
87
Gupta, Poonam
86
Aithal, P. S.
85
Budhwar, Pawan
85
Khare, Arpita
84
Govinda Rao, Marapalli
83
Roy, Tirthankar
82
Mahendra Dev, S.
81
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81
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International Labour Organization (ILO), United Nations
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Indian Council for Research on International Economic Relations
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Indian Council of Social Science Research
32
United Nations University-Maastricht Economic Research Institute of Innovation and Technology (UNU-MERIT)
32
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31
World Trade Organization
31
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Finance India : the quarterly journal of Indian Institute of Finance
1,002
The Indian journal of labour economics : a quarterly journal of Indian Society of Labour Economics
944
Economic developments in India : quarterly update : analysis, reports, policy documents
920
The Indian economic journal
904
Working Papers / eSocialSciences
799
Working paper
649
The Indian journal of economics
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Artha vijñāna : journal of the Gokhale Institute of Politics and Economics
517
World development : the multi-disciplinary international journal devoted to the study and promotion of world development
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MPRA Paper
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The Asian economic review : journal of the Indian Institute of Economics
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Global business review
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International journal of Indian culture and business management
387
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NBER working paper series
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Discussion paper series / IZA
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Indian journal of agricultural economics
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Journal of Indian School of Political Economy : a journal devoted to the study of Indian economy, polity, and society
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Foreign trade review : quarterly journal of Indian Institute of Foreign Trade
308
IZA Discussion Papers
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Working paper / National Bureau of Economic Research, Inc.
298
Working paper / Indian Institute of Management, Ahmedabad
297
NBER Working Paper
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Working paper / Institute for Social and Economic Change
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Journal of development economics
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Policy Research Working Paper
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World Bank Policy Research Working Paper
246
International journal of Indian culture and business management : IJICBM
244
IIM Bangalore Research Paper
240
Praj̄nȧn : journal of social and management sciences
239
Occasional paper
235
SpringerLink / Bücher
231
IZA Discussion Paper
230
Journal of quantitative economics : official journal of the Indian Econometric Society
229
International journal of business and globalisation : IJBG
225
Indian economic review : biannual journal of the Delhi School of Economics, University of Delhi
219
Indian journal of economics & business : IJEB
215
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ECONIS (ZBW)
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RePEc
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1,047
USB Cologne (EcoSocSci)
269
BASE
93
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10
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1
Service Failure and Complaining Behavior in Indian Banking Industry : A Factor Analytic Study
Malik, Garima
-
2013
handing errors, costly services, task complexity, technological errors and organizational
factors
. Service failures dimensions … can be used by the banks in
India
to improve their service process and delivery. The study found a specific pattern of …
Persistent link: https://www.econbiz.de/10013076215
Saved in:
2
Customer satisfaction index as a performance evaluation metric : a study on Indian e-banking industry
Rajendran, Ragu Prasadh
;
Suresh, Jayshree
- In:
International journal of business
22
(
2017
)
3
,
pp. 251-274
Persistent link: https://www.econbiz.de/10011747417
Saved in:
3
Measuring service quality in Indian automobile aftersales : AutoIND scale
Singh, Munish Pal
;
Sharma, Satyendra Kumar
;
Chanda, Udayan
- In:
International journal of process management and …
13
(
2023
)
3
,
pp. 401-422
Persistent link: https://www.econbiz.de/10014314006
Saved in:
4
Post-service recovery customer satisfaction in Indian retail banking : a qualitative perspective
Mandal, Pratap Chandra
- In:
International journal of financial services management …
8
(
2015
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011407241
Saved in:
5
Service failure management system : evidence from the Indian hospitality industry
Vikash
;
Kaushik, Neeraj
- In:
International journal of services and operations …
48
(
2024
)
3
,
pp. 395-408
Persistent link: https://www.econbiz.de/10015066785
Saved in:
6
How does culture impact customer evaluation in online complaining? : evidence from Germany and
India
Sengupta, Sanchayan
- In:
Journal of global information management : an official …
28
(
2020
)
2
,
pp. 131-159
Persistent link: https://www.econbiz.de/10012304208
Saved in:
7
An empirical study of customer satisfaction towards
bank
payment card service quality in Ho Chi Minh banking branches
Nhu Ty Nguyen
;
Tran Thanh Tuyen
;
Wang, Chia Nan
- In:
International journal of economics and finance
6
(
2014
)
5
,
pp. 170-181
Persistent link: https://www.econbiz.de/10010363486
Saved in:
8
The mediating role of customer satisfaction and its effect on service quality-customer loyalty link
Sadiq, Mohd
;
Adil, Mohd
- In:
International journal of productivity and quality …
32
(
2021
)
4
,
pp. 520-535
Persistent link: https://www.econbiz.de/10012516747
Saved in:
9
Service quality dimensions : an empirical investigation of commercial banks in
India
using SERVQUAL
Arora, Hitesh
;
Arora, Padmasai
- In:
International journal of services and operations management
21
(
2015
)
1
,
pp. 50-72
Persistent link: https://www.econbiz.de/10011403656
Saved in:
10
From traditional banking to technology-enabled banking services in
India
: a study of
bank
customers' perceptive
Ali, Liaqat
;
Kaur, Simran Jit
- In:
Journal for global business advancement : JGBA
15
(
2022
)
4
,
pp. 447-468
Persistent link: https://www.econbiz.de/10014309015
Saved in:
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