Unternehmen im produzierenden Bereich sehen sich einem erhöhten Preis- und Wettbewerbsdruck gegenüber. Gewinnmargen liegen bei Produktherstellern immer weniger im physischen Produkt als in dazugehörigen Dienstleistungen. Doch auch Dienstleistungsunternehmen stehen in zunehmendem Wettbewerb.[...]

Aufgrund ihrer Vorbildfunktion sind Städte wichtige Akteure, die maßgeblich zurwirtschaftlichen, umwelt- und sozialverträglichen Energieversorgung und zurSteigerung von Energieeffizienz beitragen können (Meyer-Krahmer 2009). Mit Hilfedes „Wettbewerbs Energieeffiziente Stadt“ sollen...

Electronic services delivered over the Internet are gaining importance in the business world. Thisarea has seen an increase in scientific interest over the past years under the labels “Internet ofServices” and Web-service ecosystems. The paper develops a conceptual framework of actors...

This report examines innovation in experiential services. These are serviceswhere the focus is on the experience of the customer when interacting with theorganisation, rather than just the functional benefits following from the productsand services delivered. The report is based on a continuing...

This document offers an introduction to work that the AIM Fellows have recently undertaken on management topics relatedto one or more of five priority issues. The priority issues, selected for their potential to help public sector policy-makers andpractitioners in their efforts to achieve...

In this study we research user integration in the German service industry. Goal is to explorethe industrial practice with regard to four dimensions of user integration, i.e., why, whom,how, and how successful the service industry integrates to find novel service ideas. Data iscollected from a...

There is an increasing number of researchers conducting empirical and theoretical investigations tobetter understand innovation and protection activities of service companies. In fact, previous analysesreveal that the protection topic is difficult to study, particularly when using traditional...