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~subject:"Innovation"
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Innovation
Customer satisfaction
34
Consumer behaviour
33
Konsumentenverhalten
31
Beziehungsmarketing
28
Relationship marketing
28
Kundenzufriedenheit
23
Theorie
23
Theory
23
Conjoint analysis
20
Conjoint-Analyse
20
Dienstleistungsqualität
17
Service quality
17
Dienstleistung
16
Dienstleistungssektor
16
Service industry
16
Services
16
Market research
15
Marktforschung
15
Experiment
14
Service innovation
13
Customer integration
12
Kundenintegration
12
Sweden
12
Schweden
11
Customer experience
10
Dienstleistungsinnovation
10
Dienstleistungsmanagement
10
Service management
10
Value creation
10
Betriebliche Wertschöpfung
9
Conjoint Measurement
9
Customer service
9
Kundenservice
9
Innovation management
8
Innovationsmanagement
8
Emotion
7
Perception
7
Deutschland
6
Dienstleistungsmarketing
6
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Undetermined
14
Free
1
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Article
20
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Article in journal
11
Aufsatz in Zeitschrift
11
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4
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4
research-article
4
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English
22
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1
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Gustafsson, Anders
23
Witell, Lars
11
Kristensson, Per
7
Edvardsson, Bo
3
Johnson, Michael D.
3
Snyder, Hannah
3
Fombelle, Paul
2
Gebauer, Heiko
2
Ghanbarpour, Tohid
2
Aksoy, Lerzan
1
Ben Rejeb, Helmi
1
Boly, Vincent
1
Brady, Michael K.
1
Choi, Sunmee
1
D. Johnson, Michael
1
Enquist, Bo
1
Fisk, Raymond P.
1
Haldimann, Mirella
1
Hallman, Alice
1
Karlsson, Nils
1
Martin, Drew
1
Matthing, Jonas
1
McColl-Kennedy, Janet R.
1
Morel‐Guimaraes, Laure
1
Parasuraman, A.
1
Patrício, Lia
1
Sandén, Bodil
1
Saul, Caroline Jennings
1
Schirr, Gary R.
1
Sirianni, Nancy J.
1
Stephan, Andreas
1
Verma, Rohit
1
Witell, Lars.
1
Wuenderlich, Nancy V.
1
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University of Michigan / Business School
1
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Journal of business research : JBR
4
Journal of service research
2
Advances in services innovations
1
Empirica : journal of european economics
1
European Journal of Marketing
1
European journal of marketing : EJM
1
Handbook of service science ; [Vol. 1]
1
International journal of production economics
1
Involving customers in new service development
1
Journal of Business Research
1
Journal of Service Management
1
Journal of Services Marketing
1
Journal of service research : JSR
1
The TQM Journal
1
The handbook of innovation and services : a multi-disciplinary perspective
1
The journal of services marketing
1
University of Michigan Business School management series
1
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ECONIS (ZBW)
17
Other ZBW resources
4
RePEc
1
USB Cologne (EcoSocSci)
1
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1
Competing in a service economy : how to create a competitive advantage through service development and innovation
Gustafsson, Anders
;
Johnson, Michael D.
-
2003
-
1. ed.
Persistent link: https://www.econbiz.de/10001719031
Saved in:
2
How do corporate social responsibility (CSR) and innovativeness increase financial gains? : a customer perspective analysis
Ghanbarpour, Tohid
;
Gustafsson, Anders
- In:
Journal of business research : JBR
140
(
2022
),
pp. 471-481
Persistent link: https://www.econbiz.de/10013040676
Saved in:
3
Service innovation and customer co-development
Edvardsson, Bo
;
Gustafsson, Anders
;
Kristensson, Per
; …
-
2010
Persistent link: https://www.econbiz.de/10003968932
Saved in:
4
The effect of customer information during new product development on profits from goods and services
Witell, Lars
;
Gustafsson, Anders
;
Johnson, Michael D.
- In:
European journal of marketing : EJM
48
(
2014
)
9/10
,
pp. 1709-1730
Persistent link: https://www.econbiz.de/10010429767
Saved in:
5
Success factors in new service development and value creation through services
Edvardsson, Bo
;
Gustafsson, Anders
;
Enquist, Bo
- In:
Advances in services innovations
,
(pp. 165-183)
.
2007
Persistent link: https://www.econbiz.de/10003387969
Saved in:
6
The role of the customer in the development process
Sandén, Bodil
;
Gustafsson, Anders
;
Witell, Lars
- In:
Involving customers in new service development
,
(pp. 33-56)
.
2006
Persistent link: https://www.econbiz.de/10003593196
Saved in:
7
Service innovation, renewal, and adoption/rejection in dynamic global contexts
Martin, Drew
;
Gustafsson, Anders
;
Choi, Sunmee
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2397-2400
Persistent link: https://www.econbiz.de/10011490963
Saved in:
8
Identifying categories of service innovation : a review and synthesis of the literature
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2401-2408
Persistent link: https://www.econbiz.de/10011490968
Saved in:
9
Defining service innovation : a review and synthesis
Witell, Lars
;
Snyder, Hannah
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
69
(
2016
)
8
,
pp. 2863-2872
Persistent link: https://www.econbiz.de/10011507784
Saved in:
10
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
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