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Innovation management
Beziehungsmarketing
51
Relationship marketing
51
Consumer behaviour
50
Konsumentenverhalten
46
Customer satisfaction
36
Services
35
Dienstleistungsqualität
34
Kundenzufriedenheit
34
Service quality
34
Dienstleistung
33
Customer experience
28
Kundenintegration
28
Customer integration
27
Dienstleistungssektor
25
Innovation
25
Service industry
25
Service-dominant logic
25
Service-Dominant Logic
22
Sweden
21
Betriebliche Wertschöpfung
20
Schweden
20
Value creation
20
Service innovation
19
Dienstleistungsmarketing
16
Services marketing
15
Dienstleistungsinnovation
14
Innovationsmanagement
14
Dienstleistungsmanagement
11
Service management
11
Theorie
10
Theory
10
Customer service
9
Kundenservice
9
Lieferantenmanagement
9
Nachhaltige Entwicklung
9
Supplier relationship management
9
Sustainable development
9
Marketing management
8
Marketingmanagement
8
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Undetermined
7
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Article
11
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1
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10
Aufsatz in Zeitschrift
10
Aufsatz im Buch
1
Aufsatzsammlung
1
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1
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English
12
Author
All
Edvardsson, Bo
12
Witell, Lars
4
Enquist, Bo
2
Kristensson, Per
2
Reynoso, Javier
2
Tronvoll, Bård
2
Aal, Kotaiba
1
Anderson, Laurel
1
Andreassen, Tor Wallin
1
Brodie, Roderick J.
1
Colurcio, Maria
1
Di Pietro, Laura
1
Dickson, Duncan
1
Ford, Robert C.
1
Fundin, Anders
1
Gremyr, Ida
1
Guglielmetti Mugion, Roberta
1
Gustafsson, Anders
1
Jouny-Rivier, Elodie
1
Lervik-Olsen, Line
1
Löfberg, Nina
1
Meiren, Thomas
1
Mele, Cristina
1
Renzi, Maria Francesca
1
Schäfer, Adrienne
1
Sebastiani, Roberta
1
Skålén, Per
1
Stålhammar, Anna
1
Touminen, Tiina
1
Åkesson, Maria
1
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Journal of service management
2
Organizational dynamics : a quarterly review of organizational behavior for professional managers
2
The journal of services marketing
2
Journal of business research : JBR
1
Journal of service theory and practice : JSTP
1
Springer eBook Collection
1
The handbook of innovation and services : a multi-disciplinary perspective
1
The journal of business & industrial marketing
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
12
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1
Customer integration in service innovation
Edvardsson, Bo
;
Gustafsson, Anders
;
Kristensson, Per
; …
- In:
The handbook of innovation and services : a …
,
(pp. 301-317)
.
2010
Persistent link: https://www.econbiz.de/10003953576
Saved in:
2
The service excellence and innovation model : lessons from IKEA and other service frontiers
Edvardsson, Bo
;
Enquist, Bo
- In:
Total quality management & business excellence : an …
22
(
2011
)
5
,
pp. 535-551
Persistent link: https://www.econbiz.de/10009243166
Saved in:
3
Understanding new service development and service innovation through innovation modes
Gremyr, Ida
;
Witell, Lars
;
Löfberg, Nina
;
Edvardsson, Bo
; …
- In:
The journal of business & industrial marketing
29
(
2014
)
2
,
pp. 123-131
Persistent link: https://www.econbiz.de/10010248164
Saved in:
4
Having a strategy for new service development : does it really matter?
Edvardsson, Bo
;
Meiren, Thomas
;
Schäfer, Adrienne
; …
- In:
Journal of service management
24
(
2013
)
1
,
pp. 25-44
Persistent link: https://www.econbiz.de/10009728604
Saved in:
5
Managing the innovation co-creation challenge : lessons from service exemplars Disney and IKEA
Ford, Robert C.
;
Edvardsson, Bo
;
Dickson, Duncan
; …
- In:
Organizational dynamics : a quarterly review of …
41
(
2012
)
4
,
pp. 281-290
Persistent link: https://www.econbiz.de/10009667014
Saved in:
6
Value proposition test-driving for service innovation : how frontline employees innovate value propositions
Åkesson, Maria
;
Skålén, Per
;
Edvardsson, Bo
; …
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
3
,
pp. 338-362
Persistent link: https://www.econbiz.de/10011528303
Saved in:
7
Exploring dualities of service innovation : implications for service research
Witell, Lars
;
Anderson, Laurel
;
Brodie, Roderick J.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 436-441
Persistent link: https://www.econbiz.de/10011418320
Saved in:
8
Innovation in service ecosystems : an empirical study of the integration of values, brands, service systems and experience rooms
Aal, Kotaiba
;
Di Pietro, Laura
;
Edvardsson, Bo
;
Renzi, …
- In:
Journal of service management
27
(
2016
)
4
,
pp. 619-651
Persistent link: https://www.econbiz.de/10011563721
Saved in:
9
Determinants of services co-creation with business customers
Jouny-Rivier, Elodie
;
Reynoso, Javier
;
Edvardsson, Bo
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10011654583
Saved in:
10
How platforms foster service innovations
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Organizational dynamics : a quarterly review of …
49
(
2020
)
3
,
pp. 1-8
Persistent link: https://www.econbiz.de/10012290787
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