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~subject:"Internet marketing"
~subject:"Service quality"
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Internet marketing
Service quality
Beziehungsmarketing
24,837
Relationship marketing
24,837
Konsumentenverhalten
8,839
Consumer behaviour
8,836
Dienstleistung
5,431
Kundenzufriedenheit
5,408
Customer satisfaction
5,406
Dienstleistungsqualität
4,263
Services
3,667
Deutschland
3,022
Germany
2,897
Theorie
2,885
Theory
2,883
Brand management
2,519
Markenführung
2,519
Lieferantenmanagement
2,213
Supplier relationship management
2,213
Social Web
1,997
Social web
1,997
Marketingmanagement
1,894
Marketing management
1,850
Markenimage
1,841
Brand image
1,838
Electronic Commerce
1,787
Dienstleistungssektor
1,721
E-commerce
1,698
Service industry
1,619
Customer integration
1,564
Kundenintegration
1,564
Online-Marketing
1,530
Kundenorientierung
1,513
Kundenwert
1,466
Customer value
1,436
Innovation
1,431
Einzelhandel
1,359
Vertrauen
1,352
Confidence
1,344
Retail trade
1,338
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2,799
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796
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4,720
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973
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Bruhn, Manfred
27
Prentice, Catherine
20
Han, Heesup
19
Mattila, Anna S.
19
Hollebeek, Linda D.
18
Klaus, Philipp
16
Gil Saura, Irene
13
Loureiro, Sandra Maria Correia
13
Quach, Sara
13
Rahman, Zillur
13
Balaji, M. S.
12
Gong, Taeshik
12
McColl-Kennedy, Janet R.
12
Rather, Raouf Ahmad
12
Schumann, Jan Hendrik
12
Harrigan, Paul
11
Thaichon, Park
11
Usman, Osly
11
Edvardsson, Bo
10
Gustafsson, Anders
10
Izogo, Ernest Emeka
10
Prybutok, Victor R.
10
Sreejesh, S.
10
Bilgihan, Anil
9
Carlson, Jamie
9
Conduit, Jodie
9
Johnson, Lester W.
9
Qu, Hailin
9
Verhoef, Peter C.
9
Fernandes, Teresa
8
Grewal, Dhruv
8
Hammerschmidt, Maik
8
Karjaluoto, Heikki
8
Khan, Imran
8
Park, Jungkun
8
Patterson, Paul G.
8
Sharma, Piyush
8
Wangenheim, Florian von
8
Weaven, Scott
8
Woratschek, Herbert
8
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Springer Fachmedien Wiesbaden
6
IGI Global
5
American Marketing Association
4
Information Resources Management Association
4
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
Verlag Dr. Kovač
3
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
3
European Health Care Conference <2, 2011, Hamburg>
2
Universität Potsdam
2
AMA Summer Academic Conference <2018, Boston, Mass.>
1
AMA Summer Academic Conference <2021, Online>
1
AMA Summer Academic Conference <2023, San Francisco, Calif.>
1
AMA Summer Academic Conference: Bridging Gaps Marketing in an Age of Disruption <2020, Online>
1
AMA Winter Academic Conference <2020, San Diego, Calif.>
1
Autohaus Buch und Formular
1
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Center for Service Excellence
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Edward Elgar Publishing
1
Eric Cuvillier <Firma>
1
Erich-Schmidt-Verlag <Berlin>
1
European Committee for Standardization
1
Fachhochschule Reutlingen / European School of Business
1
Fidschi
1
Forschungsinstitut für Rationalisierung e.V. an der RWTH Aachen
1
Friedrich-Schiller-Universität Jena
1
Galileo Press
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
IIF - Institut für Industriekommunikation und Fachmedien GmbH / Apprimus Verlag
1
International Conference on Services Management <North Cyprus)>
1
Liechtensteinischer Bankenverband
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
NTT Data Deutschland GmbH
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
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Published in...
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Journal of retailing and consumer services
234
Journal of business research : JBR
172
International journal of hospitality management
135
The journal of services marketing
115
The service industries journal
94
Services marketing quarterly
63
Journal of hospitality marketing & management
60
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
58
Journal of service management
57
Journal of service research : JSR
56
International journal of contemporary hospitality management
52
Industrial marketing management : the international journal for industrial and high-tech firms
49
Service business
48
Journal of travel and tourism marketing
46
International journal of internet marketing and advertising : IJIMA
43
Cogent business & management
40
Journal of strategic marketing
39
Journal of the Academy of Marketing Science
37
International journal of electronic marketing and retailing : IJEMR
36
Marketing intelligence & planning
36
Journal of service research
35
Tourism management : research, policies, practice
34
Asia Pacific journal of marketing and logistics
33
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
33
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
33
International journal of quality and service sciences
31
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
31
SpringerLink / Bücher
30
The TQM journal : the international review of organizational improvement
30
The international journal of bank marketing : IJBM
27
International journal of services and operations management
26
Psychology & marketing
26
The journal of product & brand management
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
25
International journal of electronic customer relationship management : IJECRM
24
Journal of marketing
24
International journal of services, economics and management
23
Journal of air transport management
23
Journal of internet commerce
23
Journal of service theory and practice : JSTP
23
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ECONIS (ZBW)
5,699
ArchiDok
1
RePEc
1
Showing
1
-
10
of
5,701
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articles prioritized
date (newest first)
date (oldest first)
1
Measuring customer experience in
service
: a systematic review
Bueno, Eduardo Veiga
;
Weber, Tiziana Brenner Beauchamp
; …
- In:
The service industries journal
39
(
2019
)
11/12
,
pp. 779-798
Persistent link: https://www.econbiz.de/10012205844
Saved in:
2
Relationship marketing and
service
: an update
Grönroos, Christian
- In:
Journal of global scholars of marketing science : …
27
(
2017
)
3
,
pp. 201-208
Persistent link: https://www.econbiz.de/10011774977
Saved in:
3
Antecedents of co-creation intention and their role in developing technology-based new services via customer involvement : a conceptual analysis
Sarmah, Bijoylaxmi
;
Rahman, Zillur
- In:
International journal of business excellence
15
(
2018
)
2
,
pp. 239-255
Persistent link: https://www.econbiz.de/10011954242
Saved in:
4
Performance measurement approach to show the value for the customer in an industrial
service
network
Ukko, Juhani
;
Pekkola, Sanna
;
Saunila, Minna
;
Rantala, Tero
- In:
International journal of business performance management
16
(
2015
)
2/3
,
pp. 214-229
Persistent link: https://www.econbiz.de/10011317292
Saved in:
5
IT-related
service
: a multidisciplinary perspective
Huang, Ming-hui
;
Rust, Roland T.
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 251-258
Persistent link: https://www.econbiz.de/10009782150
Saved in:
6
The
service
revolution and the transformation of marketing science
Rust, Roland T.
;
Huang, Ming-hui
- In:
Marketing science : the marketing journal of the …
33
(
2014
)
2
,
pp. 206-221
Persistent link: https://www.econbiz.de/10010358790
Saved in:
7
Qualität und Produktivität im Dienstleistungsmanagement : strategische Handlungsfelder im Versicherungs- und Finanzdienstleistungswettbewerb
Lehmann, Axel Peter
-
1998
Persistent link: https://www.econbiz.de/10000661766
Saved in:
8
Problemlösen in High-contact-Dienstleistungen
Otto, Holger
-
1999
Persistent link: https://www.econbiz.de/10001374426
Saved in:
9
Contagious effects of customer misbehavior in access-based services
Schaefers, Tobias
;
Wittkowski, Kristina
;
Benoit, Sabine
; …
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 3-21
Persistent link: https://www.econbiz.de/10011433127
Saved in:
10
Conducting
service
research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
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