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Konsumentenverhalten
Service quality
24,188
Dienstleistungsqualität
23,440
Preismanagement
18,896
Pricing strategy
18,871
Theorie
10,733
Theory
10,644
Consumer behaviour
8,776
Customer satisfaction
7,568
Kundenzufriedenheit
7,340
Relationship marketing
5,707
Beziehungsmarketing
5,690
Warteschlangentheorie
3,620
Customer service
3,575
Kundenservice
3,196
Queueing theory
3,115
Qualitätsmanagement
2,994
Quality management
2,943
Wirtschaftsprüfung
2,884
Financial audit
2,878
USA
2,776
United States
2,679
Krankenhaus
2,648
Hospital
2,631
Health care
2,350
Deutschland
2,340
Gesundheitsversorgung
2,324
Product quality
2,316
Produktqualität
2,304
Germany
2,180
Gesundheitswesen
1,906
Health care system
1,885
Online-Handel
1,635
Online retailing
1,634
Preis
1,632
Price
1,579
Electronic Commerce
1,522
E-commerce
1,490
Preisdifferenzierung
1,477
Price discrimination
1,459
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Undetermined
4,279
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1,814
CC license
190
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Article
6,960
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1,757
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1
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442
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434
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234
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234
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225
Thesis
164
Conference paper
48
Konferenzbeitrag
48
Collection of articles of several authors
34
Sammelwerk
34
Collection of articles written by one author
31
Sammlung
31
Aufsatzsammlung
24
Bibliografie enthalten
24
Bibliography included
24
Case study
11
Fallstudie
11
Konferenzschrift
10
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6
Handbook
5
Handbuch
5
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4
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4
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4
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3
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3
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2
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1
Advisory report
1
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1
Bibliografie
1
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English
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277
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5
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Han, Heesup
42
Mattila, Anna S.
40
Usman, Osly
23
Sharma, Piyush
21
Snir, Avichai
21
Spann, Martin
20
Law, Rob
19
Levy, Daniel C.
19
Chen, Haipeng
18
Courty, Pascal
18
Prentice, Catherine
18
Janssen, Maarten C. W.
17
Monroe, Kent B.
17
Bertini, Marco
16
Wong, IpKin Anthony
16
Chen, Ying-Ju
15
Grewal, Dhruv
15
McColl-Kennedy, Janet R.
15
Bilgihan, Anil
14
Kim, Woo Gon
13
Prybutok, Victor R.
13
Roth, Stefan
13
Shelegia, Sandro
13
Sparks, Beverley
13
Gong, Taeshik
12
Jang, Soocheong (Shawn)
12
Miao, Li
12
Pandey, Neeraj
12
Söderlund, Magnus
12
Voorhees, Clay M.
12
Balaji, M. S.
11
Gierl, Heribert
11
Hyun, Sunghyup Sean
11
Line, Nathaniel D.
11
Matsushima, Noriaki
11
Propper, Carol
11
Rudanko, Leena
11
Russell-Bennett, Rebekah
11
Thomas, Manoj
11
Trachter, Nicholas
11
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National Bureau of Economic Research
18
Springer Fachmedien Wiesbaden
6
European University Institute / Department of Economics
4
Deutschland / Bundeswehr / Universität Hamburg
3
Universität Mannheim
3
Books on Demand GmbH <Norderstedt>
2
Edward Elgar Publishing
2
Rheinisch-Westfälische Technische Hochschule Aachen
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Bergische Universität Wuppertal
1
Brookings Institution
1
California Agricultural Experiment Station / Department of Agricultural and Resource Economics
1
Center for Economic Research <Tilburg>
1
Christian-Albrechts-Universität zu Kiel
1
Eberhard Karls Universität Tübingen
1
Econometrisch Instituut <Rotterdam>
1
Erasmus Research Institute of Management
1
Eric Cuvillier <Firma>
1
Ernst-Moritz-Arndt-Universität Greifswald / Rechts- und Staatswissenschaftliche Fakultät
1
European Commission / Directorate-General for Communication
1
European Pricing and Marketing Conference
1
Excellence in Services International Conference <26., 2023, Paisley>
1
Friedrich-Schiller-Universität Jena
1
GfK Nürnberg, Gesellschaft für Konsum-, Markt- und Absatzforschung
1
GfK-Aktiengesellschaft <Nürnberg>
1
Great Britain / Customs Establishment
1
IGI Global
1
INSEAD
1
Institute of Leadership and Management <London>
1
International Telecommunications Society
1
Josef Eul Verlag GmbH
1
Journée de recherche en marketing horloger <8., 2013, Neuenburg, Schweiz>
1
Journée internationale du marketing horloger <17., 2013, La Chaux-de-Fonds>
1
Logos Verlag Berlin
1
Lunds Universitet / Institutet för Ekonomisk Forskning
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
MultiPart Garantie AG <Ringsheim>
1
National Consumer Council
1
Otto-Friedrich-Universität Bamberg
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
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Journal of retailing and consumer services
321
International journal of hospitality management
281
Journal of business research : JBR
203
The journal of services marketing
149
International journal of contemporary hospitality management
125
Journal of hospitality marketing & management
101
Management science : journal of the Institute for Operations Research and the Management Sciences
90
The service industries journal
86
Journal of travel and tourism marketing
81
Services marketing quarterly
78
Journal of revenue and pricing management
72
European journal of operational research : EJOR
70
Marketing science
69
Tourism management : research, policies, practice
67
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
66
Journal of retailing
61
Journal of service research : JSR
59
International journal of production economics
56
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
54
Journal of service management
53
Manufacturing & service operations management : M & SOM
53
Psychology & marketing
51
Asia Pacific journal of marketing and logistics
48
Cogent business & management
48
Service business
48
European journal of marketing : EJM
43
Journal of service research
43
Journal of air transport management
41
International journal of industrial organization
40
Journal of hospitality and tourism insights
39
Journal of marketing
39
The journal of product & brand management
38
Journal of the Academy of Marketing Science
37
International journal of quality and service sciences
36
Total quality management & business excellence
35
Operations research
34
Marketing letters : a journal of research in marketing
33
Omega : the international journal of management science
33
Marketing intelligence & planning
32
The international journal of bank marketing : IJBM
32
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ECONIS (ZBW)
8,709
EconStor
9
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1
Service pricing with loss-averse customers
Yang, Liu
;
Guo, Pengfei
;
Wang, Yulan
- In:
Operations research
66
(
2018
)
3
,
pp. 761-777
Persistent link: https://www.econbiz.de/10011884293
Saved in:
2
Breathing down your neck! : the impact of queues on customers using a retail service
Dahm, Martin
;
Wentzel, Daniel
;
Herzog, Walter
;
Wiecek, …
- In:
Journal of retailing
94
(
2018
)
2
,
pp. 217-230
Persistent link: https://www.econbiz.de/10011881552
Saved in:
3
Customer loyalty in online hotel booking platforms
Li, Wei-Chin
;
Chang, Kuei-Feng
;
Chen, Chen-Ju
- In:
International journal of business
28
(
2023
)
3
,
pp. 147-165
Persistent link: https://www.econbiz.de/10014340612
Saved in:
4
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
Saved in:
5
Breathing down your neck : the impact of queues on customers using a service
Dahm, Martin
-
2015
Persistent link: https://www.econbiz.de/10011408266
Saved in:
6
The antedecents of re-purchase intentions : the service quality perspective
Perrone, Anthony
;
Wong, Ho Yin
- In:
International journal of services, economics and management
5
(
2013
)
3
,
pp. 203-221
Persistent link: https://www.econbiz.de/10010255102
Saved in:
7
Female customers' expectation of the service offering and their perception of the service quality in an emerging clothing market
Erasmus, Alet C.
;
Grabowski, Andrea
- In:
International journal of consumer studies
37
(
2013
)
1
,
pp. 2-12
Persistent link: https://www.econbiz.de/10009713929
Saved in:
8
Factors affecting customer behavior in telecommunication industry
Rahmoun, Mbarek
-
2020
Persistent link: https://www.econbiz.de/10012211403
Saved in:
9
Pooled vs. dedicated queues when customers are delay-sensitive
Sunar, Nur
;
Tu, Yichen
;
Ziya, Serhan
- In:
Management science : journal of the Institute for …
67
(
2021
)
6
,
pp. 3785-3802
Persistent link: https://www.econbiz.de/10012607136
Saved in:
10
Satisfying the online food crave : the case of online food aggregators
Farah, Maya F.
;
Ramadan, Zahy
;
Kanso, Jana
- In:
International journal of consumer studies
46
(
2022
)
4
,
pp. 1413-1427
Persistent link: https://www.econbiz.de/10013329338
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