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Customer relationship marketing : get to know your customers and win their loyality
Stone, Merlin; Woodcock, Neil; Machtynger, Liz - 2000 - 2. ed.
Persistent link: https://www.econbiz.de/10004372333
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Successful customer relationship marketing : new thinking, new strategies, new tools for getting closer to your customers
Foss, Bryan; Stone, Merlin - 2001
Persistent link: https://www.econbiz.de/10004779579
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CRM in financial services : a practical guide to making customer relationship management work
Foss, Bryan (contributor); Stone, Merlin (contributor) - 2003 - Repr.
Persistent link: https://www.econbiz.de/10004757855
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Up close and personal : customer relationship marketing @ work
Gamble, Paul R.; Stone, Merlin; Woodcock, Neil
Persistent link: https://www.econbiz.de/10004595291
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CRM in financial services : a practical guide to making customer relationship management work
Foss, Bryan; Stone, Merlin - 2002
Persistent link: https://www.econbiz.de/10001643661
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Successful customer relationship marketing : new thinking, new strategies, new tools for getting closer to your customers
Foss, Bryan; Stone, Merlin - 2001
Persistent link: https://www.econbiz.de/10013530633
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CRM in financial services : a practical guide to making customer relationship management work
Foss, Bryan - 2002
Persistent link: https://www.econbiz.de/10011479554