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Linking organizational service orientation to retailer profitability : insights from the service-profit chain

Briggs, Elten; Deretti, Sandro; Kato, Heitor T. - In: Journal of business research : JBR 107 (2020), pp. 271-278

Persistent link: https://www.econbiz.de/10012156757

Relative importance of satisfaction dimensions on service performance : a developing country context

Frimpong, Kwabena; Wilson, Alan M. - In: Journal of service management 24 (2013) 4, pp. 401-419

Persistent link: https://www.econbiz.de/10009790193

Corporate culture and firm performance : a service-oriented perspective

Vigolo, Vania; Bonfanti, Angelo; Magliocca, Pierpaolo; … - In: International journal of managerial and financial accounting 8 (2016) 2, pp. 109-123

Persistent link: https://www.econbiz.de/10011643411

The impact of service orientation and airport service quality on passenger satisfaction and image : evidence from Indonesia

Usman, Agus; Azis, Yudi; Harsanto, Budi; Azis, Anton Mulyono - In: Logistics 7 (2023) 4, pp. 1-18

Background: Airport service quality and service orientation are important aspects of managing passenger satisfaction and airport image. The aim of this paper is to analyze the influence of service orientation and airport service quality on airport image through passenger satisfaction as an...

Persistent link: https://www.econbiz.de/10014454821

It takes two to interact : service orientation, negative emotions and customer phubbing in retail service work

Fellesson, Markus; Salomonson, Nicklas - In: Journal of retailing and consumer services 54 (2020), pp. 1-8

Persistent link: https://www.econbiz.de/10012238353

The synergistic effects of LMX and procedural justice climate on employee motivation and customer loyalty in a retail service context

Jung, Jin Ho; Yoo, Jaewon; Jung, Yeonsung - In: Journal of service theory and practice 32 (2022) 2, pp. 232-257

Persistent link: https://www.econbiz.de/10013190891