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Exploring the factors motivating e-service users' WOM behaviour
Li, Hongxiu; Liu, Yong; Suomi, Reima - In: International journal of services technology and management 19 (2013) 4/5/6, pp. 187-200
Persistent link: https://www.econbiz.de/10009791697
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Understanding post-adoption behaviors of e-service users in the context of online travel services
Li, Hongxiu; Liu, Yong - In: Information & management : the internat. journal of … 51 (2014) 8, pp. 1043-1052
Persistent link: https://www.econbiz.de/10010466467
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Big data for big insights : investigating language-specific drivers of hotel satisfaction with 412,784 user-generated reviews
Liu, Yong; Teichert, Thorsten; Rossi, Matti; Li, Hongxiu; … - In: Tourism management : research, policies, practice 59 (2017), pp. 554-563
Persistent link: https://www.econbiz.de/10011643325
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Understanding the WOM behaviour of e-service users : an empirical study in online travel services
Li, Hongxiu; Suomi, Reima - In: International journal of networking and virtual … 16 (2016) 3, pp. 221-235
Persistent link: https://www.econbiz.de/10011654293
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Evolving customer expectations of hospitality services : differences in attribute effects on satisfaction and re-patronage
Hu, Feng; Teichert, Thorsten; Liu, Yong; Li, Hongxiu; … - In: Tourism management : research, policies, practice 74 (2019), pp. 345-357
Persistent link: https://www.econbiz.de/10012128673
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Optimizing service offerings using asymmetric impact-sentiment-performance analysis
Hu, Feng; Li, Hongxiu; Liu, Yong; Teichert, Thorsten - In: International journal of hospitality management 89 (2020), pp. 1-16
Persistent link: https://www.econbiz.de/10012293744