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~subject:"Lieferantenmanagement"
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Lieferantenmanagement
Consumer behaviour
64
Beziehungsmarketing
61
Relationship marketing
61
Konsumentenverhalten
59
Customer satisfaction
50
Dienstleistungsqualität
44
Kundenzufriedenheit
44
Service quality
44
Services
38
Dienstleistung
34
Kundenintegration
30
Customer integration
29
Customer experience
28
Service-dominant logic
26
Dienstleistungssektor
25
Innovation
25
Service industry
25
Service-Dominant Logic
23
Betriebliche Wertschöpfung
21
Sweden
21
Value creation
21
Dienstleistungsmarketing
20
Schweden
20
Service innovation
19
Services marketing
19
Beschwerdemanagement
15
Complaint management
15
Customer service
14
Dienstleistungsinnovation
14
Innovationsmanagement
14
Kundenservice
14
Dienstleistungsmanagement
12
Innovation management
12
Service management
12
Supplier relationship management
12
Theorie
12
Theory
12
United Kingdom
12
Großbritannien
10
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Undetermined
2
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10
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2
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Article in journal
9
Aufsatz in Zeitschrift
9
Aufsatz im Buch
1
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1
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1
Case study
1
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1
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1
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English
12
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Edvardsson, Bo
9
Gruber, Thorsten
3
Strandvik, Tore
3
Ashnai, Bahar
2
Gebauer, Heiko
2
Holmlund, Maria
2
Naudé, Peter
2
Reppel, Alexander
2
Bjurklo, Margareta
1
Chowdhury, Ilma Nur
1
Henneberg, Stephan
1
Henneberg, Stephan C.
1
Hull, Frank M.
1
Jouny-Rivier, Elodie
1
Kowalkowski, Christian
1
Paiola, Marco
1
Reynoso, Javier
1
Storey, Chris
1
Voima, Päivi
1
Zolkiewski, Judy
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Industrial marketing management : the international journal for industrial and high-tech firms
3
The journal of business & industrial marketing
3
Series on technology management
2
Involving customers in new service development
1
Managing service quality : MSQ ; an international journal
1
Scandinavian journal of management
1
The journal of services marketing
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ECONIS (ZBW)
12
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1
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10
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12
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1
Complaint resolution management expectations in an asymmetric business-to-business context
Gruber, Thorsten
;
Henneberg, Stephan
;
Ashnai, Bahar
; …
- In:
The journal of business & industrial marketing
25
(
2010
)
5
,
pp. 360-371
Persistent link: https://www.econbiz.de/10008655577
Saved in:
2
Complaint management expectations : an online laddering analysis of small versus large firms
Henneberg, Stephan C.
;
Gruber, Thorsten
;
Reppel, Alexander
- In:
Industrial marketing management : the international …
38
(
2009
)
6
,
pp. 584-598
Persistent link: https://www.econbiz.de/10003889402
Saved in:
3
Every cloud has a silver lining : exploring the dark side of value co-creation in B2B service networks
Chowdhury, Ilma Nur
;
Gruber, Thorsten
;
Zolkiewski, Judy
- In:
Industrial marketing management : the international …
55
(
2016
),
pp. 97-109
Persistent link: https://www.econbiz.de/10011503620
Saved in:
4
Customer needing : a challenge for the seller offering
Strandvik, Tore
;
Holmlund, Maria
;
Edvardsson, Bo
- In:
The journal of business & industrial marketing
27
(
2012
)
2
,
pp. 132-141
Persistent link: https://www.econbiz.de/10009511737
Saved in:
5
A capability perspective on service business development in small and medium-sized suppliers
Gebauer, Heiko
;
Paiola, Marco
;
Edvardsson, Bo
- In:
Scandinavian journal of management
28
(
2012
)
4
,
pp. 321-339
Persistent link: https://www.econbiz.de/10009655522
Saved in:
6
Negative critical waves in business relationships : an extension of the critical incident perspective
Edvardsson, Bo
;
Kowalkowski, Christian
;
Strandvik, Tore
; …
- In:
The journal of business & industrial marketing
29
(
2014
)
4
,
pp. 284-294
Persistent link: https://www.econbiz.de/10010382830
Saved in:
7
The role of competence in initiating the transition from products to service
Bjurklo, Margareta
;
Edvardsson, Bo
;
Gebauer, Heiko
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
5
,
pp. 493-510
Persistent link: https://www.econbiz.de/10009525072
Saved in:
8
Involving customers in new service development
Edvardsson, Bo
(
ed.
)
-
2006
Persistent link: https://www.econbiz.de/10003333084
Saved in:
9
Initiation of business relationships in service-dominant settings
Edvardsson, Bo
;
Holmlund, Maria
;
Strandvik, Tore
- In:
Industrial marketing management : the international …
37
(
2008
)
3
,
pp. 339-350
Persistent link: https://www.econbiz.de/10003713319
Saved in:
10
Determinants of services co-creation with business customers
Jouny-Rivier, Elodie
;
Reynoso, Javier
;
Edvardsson, Bo
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10011654583
Saved in:
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