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An integrated model of perceived service quality and customer loyalty : an empirical examination of the mediation effects of customer satisfaction and customer trust
Dahiyat, Samer E.; Akroush, Mamoun N.; Abu-Lail, Bayan N. - In: International journal of services and operations management 9 (2011) 4, pp. 453-490
Persistent link: https://www.econbiz.de/10009306309
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Path analysis of the consequences of customer service skills : an exploratory study in Jordan
Abu-ElSamen, Amjad A.; Akroush, Mamoun N. - In: International journal of services and standards 7 (2011) 1, pp. 50-77
Persistent link: https://www.econbiz.de/10009245080
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Mobile SERVQUAL : a comparative analysis of customers' an managers' perceptions
Abu-El Samen, Amjad A.; Akroush, Mamoun N.; Abu-Lail, … - In: International journal of quality & reliability management 30 (2013) 4, pp. 403-425
Persistent link: https://www.econbiz.de/10009748531
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Towards an integrated model of customer service skills and customer loyalty : the mediating role of customer satisfaction
Abu-ELSamen, Amjad A.; Akroush, Mamoun N.; … - In: International journal of commerce and management 21 (2011) 4, pp. 349-380
Persistent link: https://www.econbiz.de/10009413458
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Service quality, customer satisfaction and loyalty in the Yemeni mobile service market
Akroush, Mamoun N.; Dawood, Shuhd A.; Affara, Israa B. - In: International journal of services, economics and management 7 (2015) 1, pp. 53-73
Persistent link: https://www.econbiz.de/10011607179