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~subject:"Quality management"
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Quality management
Relationship marketing
31,383
Beziehungsmarketing
30,722
Service quality
24,130
Dienstleistungsqualität
23,382
Consumer behaviour
17,315
Konsumentenverhalten
17,098
Customer satisfaction
17,026
Kundenzufriedenheit
15,430
Theorie
5,209
Glücksspiel
5,182
Gambling
5,160
Theory
5,155
Deutschland
3,643
Germany
3,506
Qualitätsmanagement
3,375
Brand management
3,351
Markenführung
3,338
Lieferantenmanagement
3,130
Supplier relationship management
3,128
Social Web
3,103
Social web
3,102
Online-Handel
2,955
Online retailing
2,947
Wirtschaftsprüfung
2,879
Financial audit
2,873
Electronic Commerce
2,740
E-commerce
2,673
USA
2,627
Marketingmanagement
2,583
Brand image
2,582
Marketing management
2,570
Markenimage
2,568
Krankenhaus
2,565
United States
2,562
Hospital
2,541
Kundenintegration
2,404
Customer integration
2,400
Vertrauen
2,253
Confidence
2,243
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Undetermined
1,265
Free
596
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85
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2,452
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846
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8
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Sammelwerk
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Fallstudie
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Bibliografie enthalten
41
Bibliography included
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Bruhn, Manfred
34
Rahman, Zillur
15
Shahin, Arash
15
Talib, Faisal
15
Antony, Jiju
11
Schreier, Gerhard
11
McFadden, Kathleen L.
10
Prybutok, Victor R.
10
Tarí, Juan José
10
Cudney, Elizabeth A.
9
Dahlgaard-Park, Su Mi
9
Qureshi, M. N.
9
Dahlgaard, Jens Jörn
8
Marimon, Frederic
8
Medeiros, Denise Dumke de
8
Stauss, Bernd
8
Töpfer, Armin
8
Melo, Fagner José Coutinho de
7
Zhang, Min
7
Abbott, Lawrence J.
6
Aobdia, Daniel
6
Awasthi, Anjali
6
Chakraborty, Subhajit
6
Gremyr, Ida
6
Vrat, Prem
6
Basu, Rana
5
Benkenstein, Martin
5
Bhola, Prabha
5
Chandrasekaran, Aravind
5
Che, Limei
5
Chin, Kwai Sang
5
Dwivedi, Yogesh K.
5
Elg, Mattias
5
Gandhi, Surjit Kumar
5
Gotzamani, Katerina
5
Gowen, Charles, III.
5
Gupta, Ajay
5
He, Zhen
5
Heras-Saizarbitoria, Iñaki
5
Hopp, Wallace J.
5
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Hochschulrektorenkonferenz
19
IGI Global
8
OECD
8
European Commission / Joint Research Centre
6
European Organization for Quality Control
3
European Parliament / Directorate-General for Internal Policies of the Union
3
Springer Fachmedien Wiesbaden
3
Taylor and Francis.
3
Thüringen / Landesregierung
3
World Bank
3
ACA
2
DAAD
2
ENQA
2
European Commission / Directorate-General for Research
2
Forum Bildung
2
Fördergesellschaft Marketing an der Universität Augsburg
2
Hongkong / Securities and Futures Commission
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
Organisation for Economic Co-operation and Development
2
REFSQ <16, 2010, Essen>
2
Springer-Verlag GmbH
2
Technische Universität Ilmenau
2
University of Madras / Department of Commerce
2
Universität Duisburg-Essen / Institut für Informatik und Wirtschaftsinformatik
2
AMACOM
1
AOK-Bundesverband
1
Abschlusskongress des Projektes Qualitätssicherung <2001, Bonn>
1
Apprimus Verlag
1
Arbeitsgemeinschaft Alpenländer
1
Aspen Systems Corporation
1
Bayern / Staatsministerium für Wirtschaft, Verkehr und Technologie
1
Berufliche Fortbildungszentren der Bayerischen Wirtschaft
1
Bildungswerk der Bayerischen Wirtschaft
1
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
1
Bundesinstitut für Berufsbildung
1
California Agricultural Experiment Station
1
Deutsch-Französische Unternehmertage <1, 1996, Rudolstadt>
1
Deutsch-Niederländisch-Österreichischer Unternehmerinnentag Neue Märkte und Qualitätsoffensive <1996, Gotha>
1
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
Deutsche Gesellschaft für Qualität
1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
114
International journal of productivity and quality management : IJPQM
96
The TQM journal : the international review of organizational improvement
80
International journal of quality & reliability management
69
Total quality management & business excellence
53
Quality management journal : QMJ
50
International journal of quality and service sciences
45
International journal of services and operations management
34
Auditing : a journal of practice & theory
27
International journal of production research
24
Journal of health organization and management
24
Beiträge zur Hochschulpolitik
23
Health care management review : the journal for health care management research
23
International journal of six sigma and competitive advantage : IJSSCA
21
Amfiteatru economic : an economic and business research periodical
18
International journal of business information systems : IJBIS
18
International journal of hospitality management
18
Managerial auditing journal
18
Benchmarking : an international journal ; BIJ
17
The service industries journal
17
The accounting review : a publication of the American Accounting Association
16
International journal of production economics
15
Journal of retailing and consumer services
15
Cogent business & management
14
European research studies
14
Benchmarking : an international journal
13
International journal of services and operations management : IJSOM
13
International journal of services, economics and management
13
Managing service quality : MSQ ; an international journal
13
Journal of air transport management
12
Industrial marketing management : the international journal for industrial and high-tech firms
11
International journal of services and standards
11
Journal of business research : JBR
11
Service business
11
Administrative Sciences : open access journal
10
Business process management journal
10
Europäische Hochschulschriften / 5
10
International Journal of Quality & Reliability Management
10
International journal of auditing : IJA
10
International journal of contemporary hospitality management
10
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ECONIS (ZBW)
3,268
Other ZBW resources
36
RePEc
2
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1
The mediating role of firm prestige in the relationship between perceived quality and behaviour intention in customer cafeteria experiences
Samsa, Caglar
- In:
Marketing i menedžment innovacij : m&mi
14
(
2023
)
2
,
pp. 87-100
Persistent link: https://www.econbiz.de/10014373790
Saved in:
2
A study of customer care and satisfaction towards hotel service quality
Hung, Li-Mei
;
Chen, Chien-Chou
- In:
International journal of electronic customer …
7
(
2013
)
3/4
,
pp. 161-172
Persistent link: https://www.econbiz.de/10010396379
Saved in:
3
The effects of total quality management implications on customer satisfaction abnd customer loyalty : an empirical study in the Taiwanese security industry
Chen, Shun-Hsing
;
Hsu, Chu Chuan
;
Wu, I-Ping
- In:
European journal of industrial engineering : EJIE
11
(
2017
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10011691414
Saved in:
4
Redefining service quality scale with customer experience quality scale : a critical review
Gupta, Atul
- In:
International journal of services and operations management
25
(
2016
)
1
,
pp. 48-64
Persistent link: https://www.econbiz.de/10011593379
Saved in:
5
Dynamic customer value cocreation in healthcare
Danaher, Tracey S.
;
Danaher, Peter J.
;
Sweeney, Jillian C.
- In:
Journal of service research
27
(
2024
)
2
,
pp. 177-193
Persistent link: https://www.econbiz.de/10014580413
Saved in:
6
Is logistics service quality a pathway to customer loyalty in the international freight forwarding industry?
Yoganandan, G.
;
Vasan, M.
- In:
International journal of logistics systems and …
48
(
2024
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10015065427
Saved in:
7
The effect of website design quality and service quality toward repurchase intention in the e-commerce industry : a cross-continental analysis
Wilson, Nicholas
;
Keni, Keni
;
Tan, Pauline Henriette …
- In:
Gadjah Mada international journal of business
21
(
2019
)
2
,
pp. 187-222
Persistent link: https://www.econbiz.de/10012106901
Saved in:
8
A study of the relationship between total quality management and business performance in the banking sector
Tagger, Sukhjinder Singh
;
Gupta, Munish
- In:
International journal of business competition and …
7
(
2020
)
2
,
pp. 118-132
Persistent link: https://www.econbiz.de/10012506221
Saved in:
9
A study on e-logistics service quality and its impact on customer satisfaction in e-commerce industry
Krishna Moorthy, Damodaram
;
Sandhiya M
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
2
,
pp. 849-857
Persistent link: https://www.econbiz.de/10012542566
Saved in:
10
Impact of service quality on the customer satisfaction and customer loyalty in Nepalese telecommunication industry
Shrestha, Binita
- In:
Nepalese journal of finance : a publication of Uniglobe …
6
(
2019
)
4
,
pp. 91-102
Persistent link: https://www.econbiz.de/10014494139
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