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~subject:"Retail trade"
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Retail trade
Consumer behaviour
50
Konsumentenverhalten
48
Beziehungsmarketing
40
Relationship marketing
40
Customer satisfaction
28
Kundenzufriedenheit
26
Meta-analysis
23
Meta-Analyse
22
Dienstleistungsqualität
18
Service quality
18
Einzelhandel
14
Online retailing
13
Online-Handel
13
Germany
12
Complaint management
11
Deutschland
11
Beschwerdemanagement
10
USA
10
United States
10
Corporate reputation
8
Customer integration
8
Firmenimage
8
Kundenintegration
8
Switching behaviour
8
Wechselverhalten
8
Dienstleistungssektor
7
Emotion
7
Innovation adoption
7
Innovationsakzeptanz
7
Service industry
7
E-commerce
6
Electronic Commerce
6
KMU
6
Marketing
6
SME
6
Salespeople
6
Verkaufspersonal
6
Brand management
5
Customer service
5
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Article
14
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English
13
German
1
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Beatty, Sharon E.
7
Blut, Markus
7
Ahlert, Dieter
3
Evanschitzky, Heiner
3
Northington, William Magnus
3
Wang, Sijun
3
Brock, Christian
2
Gillison, Stephanie T.
2
Landers, V. Myles
2
Mothersbaugh, David L.
2
Baker, Julie
1
El-Manstrly, Dahlia
1
Floh, Arne
1
Gabler, Colin B.
1
Gillison, Stephanie
1
Givan, Alexa Martinez
1
Grewal, Dhruv
1
Guha, Abhijit
1
Hardman, Haley E.
1
Herhausen, Dennis
1
Kim, Kyoungmi
1
Liu, Jeanny
1
Michaelis, Manuel
1
Reynolds, Kristy
1
Teller, Christoph
1
Wünderlich, Nancy V.
1
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Published in...
All
Journal of retailing
4
Journal of marketing theory and practice
3
Retailing in the 21st century : current and future trends
2
Handbuch Multi-Channel-Marketing
1
Journal of business research : JBR
1
Journal of marketing
1
The journal of consumer marketing
1
The journal of services marketing
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ECONIS (ZBW)
14
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1
Understanding customer bargaining in retail stores : a customer perspective
Gillison, Stephanie T.
;
Northington, William Magnus
; …
- In:
Journal of marketing theory and practice
22
(
2014
)
2
,
pp. 151-168
Persistent link: https://www.econbiz.de/10010357872
Saved in:
2
Employees' emotional reactions to customer deal requests
Gillison, Stephanie T.
;
Northington, William Magnus
; …
- In:
Journal of marketing theory and practice
24
(
2016
)
2
,
pp. 147-165
Persistent link: https://www.econbiz.de/10011489599
Saved in:
3
The impact of service characteristics on the switching costs-customer loyalty link
Blut, Markus
;
Beatty, Sharon E.
;
Evanschitzky, Heiner
; …
- In:
Journal of retailing
90
(
2014
)
2
,
pp. 275-290
Persistent link: https://www.econbiz.de/10010402374
Saved in:
4
Employees’ decision making in the face of customers’ fuzzy return requests
Wang, Sijun
;
Beatty, Sharon E.
;
Liu, Jeanny
- In:
Journal of marketing
76
(
2012
)
6
,
pp. 69-86
Persistent link: https://www.econbiz.de/10009670264
Saved in:
5
Congruity's role in website attitude formation
Wang, Sijun
;
Beatty, Sharon E.
;
Mothersbaugh, David L.
- In:
Journal of business research : JBR
62
(
2009
)
6
,
pp. 609-615
Persistent link: https://www.econbiz.de/10003854663
Saved in:
6
The effect of online versus offline retailer-brand image incongruity on the flow experience
Landers, V. Myles
;
Beatty, Sharon E.
;
Wang, Sijun
; …
- In:
Journal of marketing theory and practice
23
(
2015
)
4
,
pp. 370-387
Persistent link: https://www.econbiz.de/10011340226
Saved in:
7
Mother-adolescent daughter identity interplay processes
Gillison, Stephanie
;
Givan, Alexa Martinez
;
Beatty, …
- In:
The journal of consumer marketing
32
(
2015
)
4
,
pp. 234-244
Persistent link: https://www.econbiz.de/10011407095
Saved in:
8
Can you ask "too much" of your customers?
Landers, V. Myles
;
Gabler, Colin B.
;
Hardman, Haley E.
; …
- In:
The journal of services marketing
37
(
2023
)
4
,
pp. 531-546
Persistent link: https://www.econbiz.de/10014276929
Saved in:
9
Erfolgsfaktoren des Multi-Channel-Marketings
Ahlert, Dieter
;
Blut, Markus
;
Michaelis, Manuel
- In:
Handbuch Multi-Channel-Marketing
,
(pp. 273-296)
.
2007
Persistent link: https://www.econbiz.de/10003434861
Saved in:
10
Current status and future evolution of retail formats
Ahlert, Dieter
;
Blut, Markus
;
Evanschitzky, Heiner
- In:
Retailing in the 21st century : current and future trends
,
(pp. 289-308)
.
2006
Persistent link: https://www.econbiz.de/10003146738
Saved in:
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