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The impact of service robots on consumer response : examining the roles of consumers' service expertise and technology expertise
Zheng, Xiaoyun; Wang, Yao-Chin; Wei, Wei; Zhang, Lu; Huo, Da - In: Psychology & marketing 40 (2023) 11, pp. 2341-2354
Persistent link: https://www.econbiz.de/10014432405
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Robot anthropomorphism at luxury hotels : a dual-congruity mechanism with luxury and task under anxiety
Horng, Jeou-Shyan; Wang, Yao-Chin; Liu, Chih-Hsing; … - In: Journal of hospitality marketing & management 34 (2025) 2, pp. 204-233
Persistent link: https://www.econbiz.de/10015189122
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Utilitarian vs hedonic roles of service robots and customer stereotypes : a person-environment fit theory perspective
Yang, Huijun; Wang, Yao-Chin; Song, Hanqun; Ma, Emily - In: International journal of contemporary hospitality management 36 (2024) 9, pp. 3211-3231
Persistent link: https://www.econbiz.de/10015137992
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Cross-segment validation of customer support for AI-based service robots at luxury, fine-dining, casual, and quick-service restaurants
Wang, Yao-Chin; Papastathopoulos, Avraam - In: International journal of contemporary hospitality management 36 (2024) 6, pp. 1744-1765
Persistent link: https://www.econbiz.de/10015133742
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Building restaurant customers' technology readiness through robot-assisted experiences at multiple product levels
Ma, Emily; Yang, Huijun; Wang, Yao-Chin; Song, Hanqun - In: Tourism management : research, policies, practice 93 (2022), pp. 1-13
Persistent link: https://www.econbiz.de/10013366116
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Robotic employees vs. human employees : customers' perceived authenticity at casual dining restaurants
Song, Hanqun; Wang, Yao-Chin; Yang, Huijun; Ma, Emily - In: International journal of hospitality management 106 (2022), pp. 1-10
Persistent link: https://www.econbiz.de/10013383282