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Driving human-robot value co-creation in hospitality : the role of artificial empathy
Zhu, Tengteng; Xie, Lishan; Liu, Canmian - 2025
Persistent link: https://www.econbiz.de/10015359586
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Proactivity or passivity? : an investigation of the effect of service robots' proactive behaviour on customer co-creation intention
Xie, Lishan; Liu, Canmian; Li, Dongmei - In: International journal of hospitality management 106 (2022), pp. 1-12
Persistent link: https://www.econbiz.de/10013383252
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How do consumers engage with proactive service robots? : the roles of interaction orientation and corporate reputation
Li, Dongmei; Liu, Canmian; Xie, Lishan - In: International journal of contemporary hospitality management 34 (2022) 11, pp. 3962-3981
Persistent link: https://www.econbiz.de/10013413253
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Family-customer happiness and its impact on customer citizenship behavior : a study of parent-child consumption in robot restaurants
Peng, Jiamin; Lei, Shaohui; Xie, Lishan - In: Tourism Management Perspectives 53 (2024), pp. 1-14
Persistent link: https://www.econbiz.de/10015077349
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The mechanism of value cocreation in robotic services : customer inspiration from robotic service novelty
Xie, Lishan; Liu, Xin; Li, Dongmei - In: Journal of hospitality marketing & management 31 (2022) 8, pp. 962-983
Persistent link: https://www.econbiz.de/10013459481
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The nonlinear effect of service robot anthropomorphism on customers' usage intention : a privacy calculus perspective
Xie, Lishan; Lei, Shaohui - In: International journal of hospitality management 107 (2022), pp. 1-9
Persistent link: https://www.econbiz.de/10014227626
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What happens after the arrival of service robots? : investigating how robotic usage experience facilitates employees' exploitative and exploratory learning behaviors
Liu, Xin; Zhang, Lu; Xie, Lishan; Guan, Xinhua - 2024
Persistent link: https://www.econbiz.de/10015339596
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Speaking versus touching : how consumers respond to robot communication modality in hospitality services
Liu, Canmian; Zhang, Lu; Liu, Xin; Liang, Shengyuan; … - 2025
Persistent link: https://www.econbiz.de/10015358233