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~subject:"Service industry"
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Subject
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Service industry
Consumer behaviour
69
Konsumentenverhalten
67
Relationship marketing
63
Beziehungsmarketing
62
Customer satisfaction
57
Service quality
49
Dienstleistungsqualität
48
Kundenzufriedenheit
46
Theorie
31
Theory
31
Dienstleistungssektor
30
Innovation
28
China
22
Customer integration
22
Dienstleistung
22
Kundenintegration
22
Services
22
Market research
21
Marktforschung
21
Conjoint analysis
20
Conjoint-Analyse
20
Customer service
17
Experiment
17
Kundenservice
17
Emotion
16
Value creation
16
Betriebliche Wertschöpfung
15
Customer experience
15
Service innovation
15
Dienstleistungsmanagement
13
Dienstleistungsmarketing
13
Health care
13
Service management
13
Services marketing
13
Dienstleistungsinnovation
12
Gesundheitsversorgung
12
Sweden
12
Customer value
11
Kundenwert
11
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Online availability
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Undetermined
11
Type of publication
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Article
25
Book / Working Paper
4
Type of publication (narrower categories)
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Article in journal
21
Aufsatz in Zeitschrift
21
Aufsatz im Buch
4
Book section
4
Collection of articles of several authors
2
Sammelwerk
2
Lehrbuch
1
Reprint
1
Textbook
1
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Language
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English
28
German
1
Author
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Gustafsson, Anders
15
McColl-Kennedy, Janet R.
12
Witell, Lars
7
Kristensson, Per
6
Sirianni, Nancy J.
5
Edvardsson, Bo
4
Brady, Michael K.
3
Snyder, Hannah
3
Bradley, Graham L.
2
Cheung, Lilliemay
2
Field, Joy M.
2
Fombelle, Paul
2
Fotheringham, Darima
2
Huang, Ming-Hui
2
Jimmieson, Nerina L.
2
Lemon, Katherine N.
2
Ostrom, Amy L.
2
Salunke, Sandeep
2
Subramony, Mahesh
2
Weerawardena, Jay
2
Zapf, Dieter
2
Aksoy, Lerzan
1
Andreassen, Tor W.
1
Andreassen, Tor Wallin
1
Bennett, Rebekah
1
Bettencourt, Lance A.
1
Bolton, Ruth N.
1
Bone, Sterling
1
Bowen, David E.
1
Brown, Stephen Walter
1
Choi, Sunmee
1
Colurcio, Maria
1
Conroy, Denise M.
1
Danaher, Peter J.
1
De Keyser, Arne
1
Enquist, Bo
1
Ferrier, Elizabeth
1
Fombelle, Paul W.
1
Giebelhausen, Michael
1
Gregoire, Yany
1
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Institution
All
University of Michigan / Business School
1
Published in...
All
Journal of business research : JBR
6
Journal of service management
5
Journal of service research
3
Business horizons
2
Advances in services innovations
1
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
1
Emotions and organizational dynamism
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International marketing ; Vol. 2
1
Journal of marketing
1
Journal of service research : JSR
1
Psychology & marketing
1
The handbook of innovation and services : a multi-disciplinary perspective
1
The journal of services marketing
1
University of Michigan Business School management series
1
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ECONIS (ZBW)
29
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1
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29
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1
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
2
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
3
Service research priorities : designing sustainable service ecosystems
Field, Joy M.
;
Fotheringham, Darima
;
Subramony, Mahesh
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 462-479
Persistent link: https://www.econbiz.de/10012662579
Saved in:
4
Services marketing : a managerial approach
Russell-Bennett, Rebekah
-
2003
Persistent link: https://www.econbiz.de/10013490002
Saved in:
5
Task-relationship-self : a framework for understanding service encounter behaviors
Bradley, Graham L.
;
Sparks, Beverley
;
Zapf, Dieter
; …
- In:
Psychology & marketing
30
(
2013
)
6
,
pp. 512-528
Persistent link: https://www.econbiz.de/10009775023
Saved in:
6
Competing through service innovation : the role of bricolage and entrepreneurship in project-oriented firms
Salunke, Sandeep
;
Weerawardena, Jay
;
McColl-Kennedy, …
- In:
Journal of business research : JBR
66
(
2013
)
8
,
pp. 1085-1097
Persistent link: https://www.econbiz.de/10009756189
Saved in:
7
Who wants a relationship anyway? : conditions when consumers expect a relationship with their service provider
Danaher, Peter J.
;
Conroy, Denise M.
;
McColl-Kennedy, …
- In:
Journal of service research : JSR
11
(
2008/09
)
1
,
pp. 43-62
Persistent link: https://www.econbiz.de/10003750012
Saved in:
8
Linking service design to value creation and service research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
9
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
10
To give or not to give professional services to non-paying clients ; Professionals' giving backstory
McColl-Kennedy, Janet R.
;
Patterson, Paul G.
;
Brady, …
- In:
Journal of service management
26
(
2015
)
3
,
pp. 426-459
Persistent link: https://www.econbiz.de/10011389031
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