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~subject:"Service quality"
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Service quality
Consumer behaviour
47
Konsumentenverhalten
34
Relationship marketing
24
Beziehungsmarketing
23
Saudi Arabia
22
Customer satisfaction
18
USA
18
Turkey
17
United States
15
Banking
14
Dienstleistungsqualität
14
Kundenzufriedenheit
14
Marketing
13
Türkei
13
Job satisfaction
11
Marketing management
10
Salespeople
10
Verkaufspersonal
10
Marketingmanagement
9
New Zealand
9
Arbeitszufriedenheit
8
Saudi-Arabien
8
Surveys
8
Advertising
7
Advertising effects
7
Bank
7
Bank employees
7
Bankberufe
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Customer orientation
7
Services marketing
7
Werbewirkung
7
Burnout
6
Hotel industry
6
Hotellerie
6
Retail trade
6
Sales promotion
6
Verkaufsförderung
6
Arbeitsverhalten
5
B-to-B-Marketing
5
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English
20
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Yavas, Ugur
11
Babakus, Emin
9
Jha, Subhash
6
Balaji, M. S.
4
Deitz, George D.
2
Karatepe, Osman M.
2
Sarkar Sengupta, Aditi
2
Shemwell, Donald J.
2
Yasin, Mahmoud M.
2
Alexandrov, Aliosha
1
Ashill, Nicholas J.
1
Beitelspacher, Lauren Skinner
1
Bilgin, Zeynep
1
Garner, Della
1
Glynn Mangold, W.
1
Grant, Cori Cohen
1
Hansen, John D.
1
Krishnan, Balaji C.
1
McDowell, William C.
1
Pedrick, Dennis
1
Ranjan, Kumar Rakesh
1
Richardson, Andrea
1
Sen, Sandipan
1
Sharma, Arun
1
Stafford, Marla Royne
1
Tatara, Jennifer H.
1
Wafa, Marwan
1
Westbrook, Kevin W.
1
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International Journal of Bank Marketing
2
Journal of Services Marketing
2
Journal of business research : JBR
2
European journal of marketing : EJM
1
Health marketing quarterly
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International Journal of Retail & Distribution Management
1
International journal of hospitality management
1
Journal of financial services marketing : JFSM
1
Journal of international marketing and marketing research
1
Marketing Intelligence & Planning
1
Psychology & marketing
1
Review of managerial science : RMS
1
The international journal of bank marketing : IJBM
1
The journal of services marketing
1
The service industries journal
1
Tourism review : the official journal of the AIEST
1
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ECONIS (ZBW)
14
Other ZBW resources
6
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1
Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash
;
Balaji, M. S.
;
Yavas, Ugur
;
Babakus, Emin
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
Saved in:
2
The effects of organizational and personal resources on stress, engagement, and job outcomes
Karatepe, Osman M.
;
Yavas, Ugur
;
Babakus, Emin
;
Deitz, …
- In:
International journal of hospitality management
74
(
2018
),
pp. 147-161
Persistent link: https://www.econbiz.de/10011924635
Saved in:
3
Convenient = competitive? : how Brick-and-Mortar retailers can cope with online competition
Sen, Sandipan
;
Alexandrov, Aliosha
;
Jha, Subhash
; …
- In:
Review of managerial science : RMS
17
(
2023
)
5
,
pp. 1615-1643
Persistent link: https://www.econbiz.de/10014335404
Saved in:
4
Testing a branch performance model in a New Zealand bank
Yavas, Ugur
;
Babakus, Emin
;
Ashill, Nicholas J.
- In:
The journal of services marketing
24
(
2010
)
5
,
pp. 369-377
Persistent link: https://www.econbiz.de/10008653368
Saved in:
5
Relative efficacy of organizational support and personality traits in predicting service recovery and job performances : a study of frontline employees in Turkey
Yavas, Ugur
;
Karatepe, Osman M.
;
Babakus, Emin
- In:
Tourism review : the official journal of the AIEST
65
(
2010
)
3
,
pp. 70-83
Persistent link: https://www.econbiz.de/10009237104
Saved in:
6
Interactive effects of personal and organizational resources on frontline bank employees' job outcomes : the mediating role of person-job fit
Sarkar Sengupta, Aditi
;
Yavas, Ugur
;
Babakus, Emin
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
7
,
pp. 884-903
Persistent link: https://www.econbiz.de/10011490746
Saved in:
7
Customer e-complaining behaviours using social media
Balaji, M. S.
;
Jha, Subhash
;
Stafford, Marla Royne
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 633-654
Persistent link: https://www.econbiz.de/10011401814
Saved in:
8
Effect of service-related resources on employee and customer outcomes in trade shows
Jha, Subhash
;
Balaji, M. S.
;
Ranjan, Kumar Rakesh
; …
- In:
Industrial marketing management : the international …
76
(
2019
),
pp. 48-59
Persistent link: https://www.econbiz.de/10011990721
Saved in:
9
Are cynical customers satisfied differently? : role of negative inferred motive and customer participation in service recovery
Balaji, M. S.
;
Jha, Subhash
;
Sarkar Sengupta, Aditi
; …
- In:
Journal of business research : JBR
86
(
2018
),
pp. 109-118
Persistent link: https://www.econbiz.de/10011855231
Saved in:
10
Good morning, sunshine : how time-of-day of complaint submittal can affect customer satisfaction with company response time
Garner, Della
;
Tatara, Jennifer H.
;
Jha, Subhash
- In:
Psychology & marketing
41
(
2024
)
4
,
pp. 774-780
Persistent link: https://www.econbiz.de/10014518828
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