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~subject:"Service quality"
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Service quality
Consumer behaviour
22
Konsumentenverhalten
21
Customer satisfaction
20
Beziehungsmarketing
17
Relationship marketing
17
Dienstleistungsqualität
16
Kundenzufriedenheit
16
United Kingdom
15
Großbritannien
12
Services
10
Servitization
10
Beschwerdemanagement
9
Bundling strategy
9
Complaint management
9
Leistungsbündel
9
Satisfaction
8
Transformative service research
8
B-to-B-Marketing
7
Business-to-business marketing
7
Customer service
7
Dienstleistungssektor
7
Industrie
7
Kundenservice
7
Manufacturing industries
7
Resources
7
Service industry
7
Capabilities
6
Dienstleistung
6
Lieferantenmanagement
6
Students
6
Supplier relationship management
6
Zufriedenheit
6
Betriebliche Wertschöpfung
5
Business network
5
Complaints
5
Higher education institution
5
Hochschule
5
Resource-based view
5
Ressourcenorientierter Ansatz
5
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English
16
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Gruber, Thorsten
10
Alkire, Linda
6
Voss, Roediger
4
Reppel, Alexander E.
3
Szmigin, Isabelle
3
Abosag, Ibrahim
2
Bruce, Helen L.
2
Burton, Jamie
2
De Keyser, Arne
2
Reppel, Alexander
2
Abboud, Liliane
1
Anderson, Sidney
1
Arsenovic, Jasenko
1
Ball, Joan
1
Benoit, Sabine
1
Bilgihan, Anil
1
Boenigk, Silke
1
Brodowsky, Glen H.
1
Bui, M̃y
1
Buoye, Alexander
1
Buoye, Alexander John
1
Cheung, Lilliemay
1
Chowdhury, Ilma Nur
1
Corus, Canan
1
Dogan, Seden
1
Dzenkovska, Julija
1
Edvardsson, Bo
1
Finsterwalder, Jörg
1
Fisk, Raymond P.
1
Fuß, Stefan
1
Giebelhausen, Michael
1
Gläser-Zikuda, Michaela
1
Kabadayi, Sertan
1
Kania, Nathalie
1
Keiningham, Timothy
1
Kim, Seoyoung
1
Kreimer, Aaron A.
1
Lowrie, Anthony
1
Luca, Nadina
1
Löfgren, Martin
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Journal of business research : JBR
3
The journal of services marketing
2
European journal of marketing
1
International journal of public sector management : IJPSM
1
International journal of services, economics and management
1
Journal of marketing education : JME
1
Journal of marketing for higher education
1
Journal of marketing management : MM
1
Journal of public policy & marketing
1
Journal of service management
1
The TQM journal : the international review of organizational improvement
1
The service industries journal
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
16
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1
When good news is bad news : the negative impact of positive customer feedback on front-line employee well-being
Alkire, Linda
;
Burton, Jamie
;
Gruber, Thorsten
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 599-612
Persistent link: https://www.econbiz.de/10011418374
Saved in:
2
Transformative service research and service design : synergistic effects in healthcare
Anderson, Sidney
;
Alkire, Linda
;
Rayburn, Steven W.
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 99-113
Persistent link: https://www.econbiz.de/10011848039
Saved in:
3
The interplay of customer experience and commitment
Keiningham, Timothy
;
Ball, Joan
;
Benoit, Sabine
;
Bruce, …
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 148-160
Persistent link: https://www.econbiz.de/10011654644
Saved in:
4
Rethinking service systems and public policy : a transformative refugee service experience framework
Boenigk, Silke
;
Fisk, Raymond P.
;
Kabadayi, Sertan
; …
- In:
Journal of public policy & marketing
40
(
2021
)
2
,
pp. 165-183
Persistent link: https://www.econbiz.de/10012534359
Saved in:
5
Frontline encounters of the AI kind : an evolved service encounter framework
Robinson, Stacey
;
Orsingher, Chiara
;
Alkire, Linda
;
De …
- In:
Journal of business research : JBR
116
(
2020
),
pp. 366-376
Persistent link: https://www.econbiz.de/10012257622
Saved in:
6
RAISE: leveraging responsible AI for service excellence
Alkire, Linda
;
Bilgihan, Anil
;
Bui, M̃y
;
Buoye, …
- In:
Journal of service management
35
(
2024
)
4
,
pp. 490-511
Persistent link: https://www.econbiz.de/10015078053
Saved in:
7
I can't always get what I want : low power, service customer (dis)engagement and wellbeing
Abboud, Liliane
;
Bruce, Helen L.
;
Burton, Jamie
- In:
European journal of marketing
57
(
2023
)
10
,
pp. 2713-2736
Persistent link: https://www.econbiz.de/10014448576
Saved in:
8
Examining student satisfaction with higher education services : using a new measurement tool
Gruber, Thorsten
;
Fuß, Stefan
;
Voss, Roediger
; …
- In:
International journal of public sector management : IJPSM
23
(
2010
)
2
,
pp. 105-123
Persistent link: https://www.econbiz.de/10008652342
Saved in:
9
Service recovery in higher education : does national culture play a role?
Gruber, Thorsten
;
Chowdhury, Ilma Nur
;
Reppel, Alexander E.
- In:
Journal of marketing management : MM
27
(
2011
)
11/12
,
pp. 1261-1293
Persistent link: https://www.econbiz.de/10009387528
Saved in:
10
Understanding satisfying service encounters in retail banking : a dyadic perspective
Kania, Nathalie
;
Gruber, Thorsten
- In:
International journal of services, economics and management
5
(
2013
)
3
,
pp. 222-255
Persistent link: https://www.econbiz.de/10010255101
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