Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Service quality"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Measuring the antecedents of e...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Service quality
Beziehungsmarketing
43
Relationship marketing
43
Consumer behaviour
36
Konsumentenverhalten
36
Customer satisfaction
31
Kundenzufriedenheit
30
Einzelhandel
28
Retail trade
28
Spain
23
Spanien
23
Dienstleistungsqualität
20
Brand image
18
Lieferantenmanagement
18
Markenimage
18
Supplier relationship management
18
Hotel industry
17
Hotellerie
17
Information technology
15
Informationstechnik
15
Innovation
15
Brand management
13
Customer value
13
Kundenwert
13
Markenführung
13
Satisfaction
12
Brand equity
9
Nachhaltige Entwicklung
9
Sustainable development
9
Betriebliche Wertschöpfung
8
Retailing
8
Sustainability
8
Value creation
8
Confidence
7
Loyalty
7
Marketing management
7
Marketingmanagement
7
Motivation
7
Vertrauen
7
Viral marketing
7
more ...
less ...
Online availability
All
Undetermined
9
Free
1
Type of publication
All
Article
20
Type of publication (narrower categories)
All
Article in journal
19
Aufsatz in Zeitschrift
19
Aufsatz im Buch
1
Book section
1
Case study
1
Fallstudie
1
Language
All
English
20
Author
All
Gil Saura, Irene
18
Berenguer Contrí, Gloria
5
Moliner-Velázquez, Beatriz
5
Ruiz-Molina, Maria-Eugenia
4
Ruiz-Molina, María-Eugenia
4
Gallarza, Martina G.
3
Fayos-Gardó, Teresa
2
Fuentes-Blasco, Maria
2
Šerić, Maja
2
Arteaga, Francisco
1
Berenger Contrí, Gloria
1
Del Chiappa, Giacomo
1
Fuentes Blasco, Maria
1
Fuentes Blasco, María
1
Gallarza, Martina
1
Gil, Roberto
1
Holbrook, Morris B.
1
Juma-Michilena, Israel
1
Moliner Valázquez, Beatriz
1
Moliner Velásquez, Beatriz
1
Moliner Velázquez, Beatriz
1
Moreno, Francisco Arteaga
1
Ospina-Pinzón, Santiago
1
Ruiz Molina, Maria Eugenia
1
Ruiz Molina, María Eugenia
1
Ruiz-Molina, Maria Eugenia
1
Ruiz-Molina, María Eugenia
1
Santos Arteaga, Francisco Javier
1
Servera Francés, David
1
Servera-Francés, David
1
Sánchez-González, Irene
1
more ...
less ...
Published in...
All
Journal of hospitality marketing & management
2
The international review of retail, distribution and consumer research
2
The service industries journal
2
Cases on innovations in educational marketing : transnational and technological strategies
1
European retail research
1
International journal of management & enterprise development : IJMED
1
International journal of retail and distribution management
1
International journal of transport economics
1
Journal of industrial and business economics
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of service management
1
Journal of vacation marketing : an international journal
1
Service business
1
The journal of brand management : an international journal
1
The journal of consumer marketing
1
Tourism review : the official journal of the AIEST
1
more ...
less ...
Source
All
ECONIS (ZBW)
20
Showing
1
-
10
of
20
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Measuring the antecedents of e-loyalty and the effect of switching costs on website
Fuentes-Blasco, Maria
;
Gil Saura, Irene
;
Berenguer …
- In:
The service industries journal
30
(
2010
)
11/12
,
pp. 1837-1852
Persistent link: https://www.econbiz.de/10008760013
Saved in:
2
Information technology and logistics quality : a basis for companies' segmentation
Servera-Francés, David
;
Gil Saura, Irene
; …
- In:
International journal of management & enterprise …
8
(
2010
)
4
,
pp. 398-416
Persistent link: https://www.econbiz.de/10003996610
Saved in:
3
Does technology make a difference? : evidence from Spanish hotels
Ruiz-Molina, Maria-Eugenia
;
Gil Saura, Irene
; …
- In:
Service business
5
(
2011
)
1
,
pp. 1-12
Persistent link: https://www.econbiz.de/10009535283
Saved in:
4
Relational benefits, value, and satisfaction in the relationships between service companies
Ruiz-Molina, María-Eugenia
;
Gil Saura, Irene
; …
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
1
,
pp. 1-15
Persistent link: https://www.econbiz.de/10011289298
Saved in:
5
Satisfaction with service recovery : moderating effect of age in word-of-mouth
Moliner-Velázquez, Beatriz
;
Ruiz-Molina, María-Eugenia
; …
- In:
The journal of consumer marketing
32
(
2015
)
6
,
pp. 470-484
Persistent link: https://www.econbiz.de/10011485855
Saved in:
6
Analysing the fulfilment of service recovery paradox in retailing
Fayos-Gardó, Teresa
;
Moliner-Velázquez, Beatriz
; …
- In:
The international review of retail, distribution and …
27
(
2017
)
4
,
pp. 369-389
Persistent link: https://www.econbiz.de/10011772407
Saved in:
7
Cocreating value with hotel guests in the "new normal" : the case of Spain
Berenguer Contrí, Gloria
;
Gil Saura, Irene
;
Gallarza, …
-
2024
Persistent link: https://www.econbiz.de/10015159121
Saved in:
8
Cognitive and affective causes of consumer dissatisfaction with the hospitality encounter
Moliner Velázquez, Beatriz
;
Fuentes Blasco, María
; …
- In:
Journal of hospitality marketing & management
18
(
2009
)
7
,
pp. 653-675
Persistent link: https://www.econbiz.de/10003893329
Saved in:
9
Logistics service quality and buyer-customer relationships : the moderating role of technology in B2B and B2C contexts
Gil Saura, Irene
;
Ruiz-Molina, Maria Eugenia
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1109-1123
Persistent link: https://www.econbiz.de/10009154411
Saved in:
10
Heterogeneity analysis in the university context : a proposal based on service quality perceptions
Fuentes Blasco, Maria
;
Gil Saura, Irene
;
Moliner …
- In:
Cases on innovations in educational marketing : …
,
(pp. 25-45)
.
2011
Persistent link: https://www.econbiz.de/10009406232
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
