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~subject:"Service quality"
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Service quality
Consumer behaviour
106,147
Konsumentenverhalten
103,704
Relationship marketing
31,426
Beziehungsmarketing
30,766
Electronic Commerce
26,689
E-commerce
24,864
Unternehmenskultur
20,531
Corporate culture
19,928
Theorie
19,100
Theory
18,904
Customer satisfaction
17,056
Online-Handel
15,780
Online retailing
15,731
Kundenzufriedenheit
15,460
Deutschland
10,740
Social Web
10,198
Brand management
10,195
Social web
10,193
Markenführung
10,148
Germany
9,937
Dienstleistungsqualität
9,904
Kulturelle Identität
8,971
Culture
8,889
Brand image
8,512
Markenimage
8,471
Cultural identity
8,412
USA
8,203
Online-Marketing
8,115
Internet marketing
8,050
Kultur
7,944
United States
7,551
Internet
7,378
Markenartikel
7,231
Brand
7,217
Einzelhandel
6,617
Retail trade
6,519
Marketingmanagement
5,959
Marketing management
5,927
Experiment
5,906
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Sammelwerk
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Han, Heesup
50
Mattila, Anna S.
41
Prybutok, Victor R.
26
Usman, Osly
25
McColl-Kennedy, Janet R.
24
Prentice, Catherine
24
Law, Rob
23
Wong, IpKin Anthony
23
Sharma, Piyush
22
Bruhn, Manfred
20
Söderlund, Magnus
20
Shahin, Arash
19
Balaji, M. S.
18
Patterson, Paul G.
17
Sparks, Beverley
17
Edvardsson, Bo
16
Gong, Taeshik
16
Jang, Soocheong (Shawn)
16
Bilgihan, Anil
15
Gil Saura, Irene
15
Grégoire, Yany
15
Van Vaerenbergh, Yves
15
Bauer, Hans H.
14
Benkenstein, Martin
14
Gursoy, Dogan
14
Hammerschmidt, Maik
14
Kim, Woo Gon
14
Marimon, Frederic
14
Roy, Sanjit
14
Chen, Po-Ju
13
Falk, Tomas
13
Grewal, Dhruv
13
Gustafsson, Anders
13
Hyun, Sunghyup Sean
13
Ladhari, Riadh
13
Russell-Bennett, Rebekah
13
Yi, Youjae
13
Gouthier, Matthias
12
Guchait, Priyanko
12
Mittal, Vikas
12
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IGI Global
4
National Bureau of Economic Research
4
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
3
European Health Care Conference <2, 2011, Hamburg>
2
OECD
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
Springer Fachmedien Wiesbaden
2
Verlag Dr. Kovač
2
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
2
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Books on Demand GmbH <Norderstedt>
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Center for Service Excellence
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Christian-Albrechts-Universität zu Kiel
1
Deutschland / Bundeswehr / Universität Hamburg
1
Ebs European Business School
1
Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
Erich Schmidt Verlag
1
European Commission / Directorate-General for Mobility and Transport
1
European Society for Opinion and Marketing Research
1
Europäische Union / Agentur für Netz- und Informationssicherheit
1
Excellence in Services International Conference <26., 2023, Paisley>
1
Friedrich-Schiller-Universität Jena
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
Institute of Electrical and Electronics Engineers
1
International Federation for Information Processing
1
International Workshop on Distributed Systems: Operations and Management <13, 2002, Montréal>
1
Leuphana Universität Lüneburg
1
Liechtensteinischer Bankenverband
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
Lunds Universitet / Institutet för Ekonomisk Forskning
1
Marketing Research Congress <44, 1991, Luxembourg>
1
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Published in...
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International journal of hospitality management
376
Journal of retailing and consumer services
315
The journal of services marketing
216
Journal of business research : JBR
210
The service industries journal
186
International journal of contemporary hospitality management
171
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
155
Journal of hospitality marketing & management
136
Journal of travel and tourism marketing
117
Services marketing quarterly
109
Tourism management : research, policies, practice
102
Service business
90
Journal of service research : JSR
88
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
81
Journal of air transport management
80
Journal of service management
80
The TQM journal : the international review of organizational improvement
78
International journal of quality and service sciences
74
International journal of services and operations management
72
Cogent business & management
67
International journal of quality & reliability management
65
Total quality management & business excellence
65
Asia Pacific journal of marketing and logistics
64
Managing service quality : MSQ ; an international journal
62
Journal of Services Marketing
60
Journal of service research
60
International journal of services, economics and management
59
International journal of productivity and quality management : IJPQM
57
The international journal of bank marketing : IJBM
52
Journal of hospitality and tourism insights
51
International journal of services and operations management : IJSOM
48
Journal of the Academy of Marketing Science
48
Quality management journal : QMJ
47
Psychology & marketing
45
International journal of business information systems : IJBIS
40
Journal of service theory and practice : JSTP
40
Journal of Asian finance, economics and business : JAFEB
39
Marketing intelligence & planning
39
Journal of strategic marketing
38
European journal of marketing : EJM
36
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Source
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ECONIS (ZBW)
9,884
Other ZBW resources
227
RePEc
20
EconStor
9
BASE
5
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1
An empirical inquiry into the antecedents and consequences of perceived e-retailer's resilience
Raju, G. Amar
;
Roy, Souvik
;
Mandal, Santanu
- In:
International journal of services, economics and management
9
(
2018
)
3/4
,
pp. 208-230
Persistent link: https://www.econbiz.de/10012035887
Saved in:
2
Measuring service convenience and its impact on satisfaction towards online shopping in India
Bhatt, Kedar
;
Khokhar, Faizanali
- In:
International journal of business and emerging markets …
12
(
2020
)
4
,
pp. 391-404
Persistent link: https://www.econbiz.de/10012505372
Saved in:
3
For Indian online shoppers, have saying and doing parted ways?
Mishra, Manit
- In:
Psychology & marketing
35
(
2018
)
1
,
pp. 5-19
Persistent link: https://www.econbiz.de/10011970166
Saved in:
4
The influence of digital influencer, e-WOM and information quality on customer repurchase intention toward online shop in e-marketplace during pandemic COVID-19 : the mediation effect of customer trust
Wandoko, Wanda
;
Panggati, Ignatius Enda
- In:
Journal of relationship marketing : innovations and …
21
(
2022
)
2
,
pp. 148-167
Persistent link: https://www.econbiz.de/10013336327
Saved in:
5
Customer oriented service
culture
and its impact on customer loyalty in organised retail context
Shah, Tejas R.
;
Jain, Amrit
- In:
International journal of Indian culture and business …
11
(
2015
)
1
,
pp. 23-42
Persistent link: https://www.econbiz.de/10011588290
Saved in:
6
Differences in customers' online service satisfaction across cultures : the role of thinking style
Song, Lei
;
Swaminathan, Srinivasan
;
Anderson, Rolph E.
- In:
Journal of marketing channels : ... distribution …
22
(
2015
)
1
,
pp. 52-61
Persistent link: https://www.econbiz.de/10010503349
Saved in:
7
Identifying value-creating aspects in luxury hotel services via third-party online reviews : a cross-cultural study
Tsiotsou, Rodoula H.
- In:
International journal of retail and distribution management
50
(
2022
)
2
,
pp. 183-205
Persistent link: https://www.econbiz.de/10013397924
Saved in:
8
Simultaneous measurement of quality in different online services
Barrera, Ramón Barrera
;
Carrión, Gabriel Cepeda
- In:
The service industries journal
34
(
2014
)
2
,
pp. 123-144
Persistent link: https://www.econbiz.de/10010257790
Saved in:
9
Consumer's perception of webiste service quality : an empirical study
Ahmad, Asad
;
Rahman, Obaidur
;
Khan, Mohammed Naved
- In:
Journal of internet commerce
15
(
2016
)
2
,
pp. 125-141
Persistent link: https://www.econbiz.de/10011636454
Saved in:
10
Online shopping experience in India : an examination of consumers world
Dutt, Maani
;
Singh, Anurupa B.
;
Joshi, Ambrish
- In:
International journal of business excellence : IJBEX
21
(
2020
)
3
,
pp. 378-393
Persistent link: https://www.econbiz.de/10012250654
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