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The effect of physical environment on passenger delight and satisfaction : moderating effect of national identity
Ali, Faizan; Kim, Woo Gon; Ryu, Kisang - In: Tourism management : research, policies, practice 57 (2016), pp. 213-224
Persistent link: https://www.econbiz.de/10011556079
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Resort hotel service performance (RESERVE) : an instrument to measure tourists’ perceived service performance of resort hotels
Ali, Faizan; Kashif Hussain; Ryu, Kisang - In: Journal of travel and tourism marketing 34 (2017) 4/6, pp. 556-569
Persistent link: https://www.econbiz.de/10011729146
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Determinants of online hotel booking intentions : website quality, social presence, affective commitment, and e-trust
Amin, Muslim; Ryu, Kisang; Cobanoglu, Cihan; Nizam, Ahmad - In: Journal of hospitality marketing & management 30 (2021) 7, pp. 845-870
Persistent link: https://www.econbiz.de/10012649552
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Influence of the quality of food, service, and physical environment on customer satisfaction and behavioral intention in quick-casual restaurants : moderating role of perceived price
Ryu, Kisang; Han, Heesup - In: Journal of hospitality & tourism research : JHTR ; the … 34 (2010) 3, pp. 310-329
Persistent link: https://www.econbiz.de/10008648338
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New or repeat customers : how does physical environment influence their restaurant experience?
Ryu, Kisang; Han, Heesup - In: International journal of hospitality management 30 (2011) 3, pp. 599-611
Persistent link: https://www.econbiz.de/10009130570
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Understanding convention attendee behavior from the perspective of self-congruity : the case of academic association convention
Ryu, Kisang; Lee, Jin-soon - In: International journal of hospitality management 33 (2013), pp. 29-40
Persistent link: https://www.econbiz.de/10009746525
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The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions
Ryu, Kisang; Lee, Hye-rin; Kim, Woon Gon - In: International journal of contemporary hospitality management 24 (2012) 2, pp. 200-223
Persistent link: https://www.econbiz.de/10009544226
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Examination of restaurant quality, relationship benefits, and customer reciprocity from the perspective of relationship marketing investments
Ryu, Kisang; Lee, Jin-soo - In: Journal of hospitality & tourism research : JHTR ; the … 41 (2017) 1, pp. 66-92
Persistent link: https://www.econbiz.de/10011632993
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Listen to their heart : why does active listening enhance customer satisfaction after a service failure?
Min, Kyeong Sam; Jung, Jae Min; Ryu, Kisang - In: International journal of hospitality management 96 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012585697
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Timing of apology after service failure : the moderating role of future interaction expectation on customer satisfaction
Min, Kyeong Sam; Jung, Jae Min; Ryu, Kisang; Haugtvedt, … - In: Marketing letters : a journal of research in marketing 31 (2020) 2/3, pp. 217-230
Persistent link: https://www.econbiz.de/10012301456