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The CURE scale : a multidimensional measure of service recovery strategy
Mostafa, Rania; Lages, Cristiana R.; Sääksjärvi, Maria - In: The journal of services marketing 28 (2014) 4, pp. 300-310
Persistent link: https://www.econbiz.de/10010411924
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Corporate image : a service recovery perspective
Mostafa, Rania B.; Lages, Cristiana R.; Shabbir, Haseeb A. - In: Journal of service research : JSR 18 (2015) 4, pp. 468-483
Persistent link: https://www.econbiz.de/10011392283
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Understanding the role of frontline employee felt obligation in services
Malhotra, Neeru; Ashill, Nicholas; Lages, Cristiana R.; … - In: The service industries journal 42 (2022) 11/12, pp. 843-871
Persistent link: https://www.econbiz.de/10013362154
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The role of the service manager’s perceived career success in frontline employees’ learning processes and service improvement
Jong, Ad de; Schepers, Jeroen J. L.; Lages, Cristiana R.; … - In: Journal of business research : JBR 134 (2021), pp. 601-617
Persistent link: https://www.econbiz.de/10012643924
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Understanding the mechanisms of the relationship between shared values and service delivery performance of frontline employees
Lages, Cristiana R.; Piercy, Nigel; Malhotra, Neeru; … - In: International journal of human resource management 31 (2020) 21, pp. 2737-2760
Persistent link: https://www.econbiz.de/10012414594
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Dual perspective on the role of xenophobia in service sabotage
Kadić-Maglajlić, Selma; Lages, Cristiana R.; Temerak, … - In: Tourism management : research, policies, practice 101 (2024), pp. 1-15
Persistent link: https://www.econbiz.de/10014457718