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Service quality
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61
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61
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58
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57
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Hotel industry
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Xu, Xun
9
Xu, Xing'an
3
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2
Li, Yibai
2
Liu, Juan
2
Xu, Xiaowei
2
Zhao, Yabing
2
Cai, Gangshu
1
Cai, Ruiying
1
Chen, Xiangfeng
1
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Lu, Allan Cheng Chieh
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Ma, Xiuli
1
Munson, Charles L.
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International journal of hospitality management
6
International journal of production economics
2
International journal of services and operations management
1
Journal of business research : JBR
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Tourism Management Perspectives
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ECONIS (ZBW)
15
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1
Examining the relevance of online customer textual reviews on hotels' product and service attributes
Xu, Xun
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
1
,
pp. 141-163
Persistent link: https://www.econbiz.de/10011997154
Saved in:
2
Examining an asymmetric effect between online customer reviews emphasis and overall satisfaction determinants
Xu, Xun
- In:
Journal of business research : JBR
106
(
2020
),
pp. 196-210
Persistent link: https://www.econbiz.de/10012158349
Saved in:
3
Examining consumer emotion and behavior in online reviews of hotels when expecting managerial response
Xu, Xun
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012293748
Saved in:
4
The antecedents of customer satisfaction and dissatisfaction toward various types of hotels : a text mining approach
Xu, Xun
;
Li, Yibai
- In:
International journal of hospitality management
55
(
2016
),
pp. 57-69
Persistent link: https://www.econbiz.de/10011497929
Saved in:
5
The impact of e-service offerings on the demand of online customers
Xu, Xun
;
Munson, Charles L.
;
Zeng, Shuo
- In:
International journal of production economics
184
(
2017
),
pp. 231-244
Persistent link: https://www.econbiz.de/10011642537
Saved in:
6
The impacts of service failure and recovery efforts on airline customers’ emotions and satisfaction
Xu, Xun
;
Liu, Wenhui
;
Gursoy, Dogan
- In:
Journal of travel research : a quarterly publication of …
58
(
2019
)
6
,
pp. 1034-1051
Persistent link: https://www.econbiz.de/10012050714
Saved in:
7
Predicting overall customer satisfaction : big data evidence from hotel online textual reviews
Zhao, Yabing
;
Xu, Xun
;
Wang, Mingshu
- In:
International journal of hospitality management
76
(
2019
)
1
,
pp. 111-121
Persistent link: https://www.econbiz.de/10011981838
Saved in:
8
A comparative study of the determinants of business and leisure travellers' satisfaction and dissatisfaction
Xu, Xun
;
Li, Yibai
;
Lu, Allan Cheng Chieh
- In:
International journal of services and operations management
33
(
2019
)
1
,
pp. 87-112
Persistent link: https://www.econbiz.de/10012054844
Saved in:
9
Examining the influence of linguistic characteristics of online managerial response on return customers' change in satisfaction with hotels
Xu, Xun
;
Zhao, Yabing
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013185251
Saved in:
10
Service guarantee and optimal payout models
Chiang, Wen-chyuan
;
Cai, Gangshu
;
Xu, Xiaojing
;
Chen, …
- In:
International journal of production economics
141
(
2013
)
2
,
pp. 519-528
Persistent link: https://www.econbiz.de/10009729407
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