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~subject:"Service quality"
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Service quality
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Naučno-Praktičeskaja Konferencija Povyšenie Funkcionalʹnoj Roli Bankovskoj Sistemy Čerez Ulučšenie Kačestva Ee Dejatelʹnosti: Upravlenie Biznes-Processami v Banke Rossii i Kreditnych Organizacijach <3, 2006, Ufa>
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Journal of retailing and consumer services
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International journal of hospitality management
159
The journal of services marketing
124
Journal of business research : JBR
119
The service industries journal
94
International journal of contemporary hospitality management
75
Journal of hospitality marketing & management
73
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
61
Services marketing quarterly
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Service business
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Journal of service research : JSR
51
Journal of travel and tourism marketing
50
The international journal of bank marketing : IJBM
47
Journal of service management
46
Cogent business & management
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
40
Journal of service research
40
Tourism management : research, policies, practice
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Asia Pacific journal of marketing and logistics
36
International journal of services and operations management
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The TQM journal : the international review of organizational improvement
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Journal of hospitality and tourism insights
33
International journal of services, economics and management
31
Journal of strategic marketing
31
International Journal of Bank Marketing
30
International journal of quality and service sciences
29
Managing service quality : MSQ ; an international journal
28
International journal of quality & reliability management
27
International journal of services and operations management : IJSOM
27
Total quality management & business excellence
27
International journal of productivity and quality management : IJPQM
26
Journal of air transport management
26
Journal of service theory and practice : JSTP
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Industrial marketing management : the international journal for industrial and high-tech firms
25
Journal of the Academy of Marketing Science
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Marketing intelligence & planning
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Journal of Islamic marketing
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International journal of bank marketing
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International journal of electronic customer relationship management : IJECRM
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ECONIS (ZBW)
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A better way to manage customer experience : lessons from the Royal Bank of Scotland
Maklan, Stan
;
Antonetti, Paolo
;
Whitty, Steve
- In:
California management review
59
(
2017
)
2
,
pp. 92-115
Persistent link: https://www.econbiz.de/10011697214
Saved in:
2
Customer relationship management : an approach to competitive advantage in the
banking
sector by exploring the mediational role of loyalty
Bhat, Suhail Ahmad
;
Darzi, Mushtag Ahmad
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
3
,
pp. 388-410
Persistent link: https://www.econbiz.de/10011593782
Saved in:
3
Is masimum customer servie always a good thing? : customer satisfaction in response to over-attentive service
Ku, Hsuan-hsuan
;
Kuo, Chien-chih
;
Chen, Martin
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
5
,
pp. 437-452
Persistent link: https://www.econbiz.de/10009792529
Saved in:
4
Testing the three Rs model of service quality
Moyes, David
;
Cano-Kourouklis, Michele
;
Scott, Joan
- In:
The TQM journal : the international review of …
28
(
2016
)
3
,
pp. 455-466
Persistent link: https://www.econbiz.de/10011508277
Saved in:
5
Do memorable restaurant experiences affect eWOM? : the moderating effect of consumers' behavioural engagement on social networking sites
Souki, Gustavo Quiroga
;
Oliveira, Alessandro Silva de
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2255-2281
Persistent link: https://www.econbiz.de/10014457640
Saved in:
6
Exploring manager's perspective of service quality strategies in Malaysian
Banking
Industry
Lay Hong Tan
;
Syaiful-Rizal Hamid
;
Boon-Cheong Chew
- In:
Journal of strategic marketing
25
(
2017
)
1
,
pp. 31-48
Persistent link: https://www.econbiz.de/10011742901
Saved in:
7
The role of customer relations for innovativeness and customer satisfaction : a comparison of service industries
Bellingkrodt, Silvia
;
Wallenburg, Carl Marcus
- In:
The international journal of logistics management
26
(
2015
)
2
,
pp. 254-274
Persistent link: https://www.econbiz.de/10011478920
Saved in:
8
An empirical study of service postponement: locating the push-pull boundary
Iacocca, Kathleen
;
Liberatore, Matthew J.
- In:
International journal of production research
56
(
2018
)
12
,
pp. 4100-4114
Persistent link: https://www.econbiz.de/10011901420
Saved in:
9
The determinants of service recovery in the retail industry : a study of micro and small enterprises in Ghana
Crabbe, Margaret J.
;
Acquaah, Moses
- In:
African journal of economic and management studies : AJEMS
7
(
2016
)
1
,
pp. 54-74
Persistent link: https://www.econbiz.de/10011560487
Saved in:
10
How small service failures drive customer defection : introducing the concept of microfailures
Sands, Sean
;
Campbell, Colin L.
;
Shedd, Lois
;
Ferraro, Carla
- In:
Business horizons
63
(
2020
)
4
,
pp. 573-584
Persistent link: https://www.econbiz.de/10012287580
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