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Exploring the critical success factors of virtual reality adoption in the hotel industry

Lodhi, Rab Nawaz; Asif, Muhammad; Del Gesso, Carla; … - In: International journal of contemporary hospitality management 36 (2024) 11, pp. 3566-3586

Persistent link: https://www.econbiz.de/10015141931

Establishing loyalty from consumers' CSR perception toward the restaurants offering nutritional information

Rehman, Mohsin Abdur; Park-Poaps, Haesun; Lodhi, Rab Nawaz - In: Services marketing quarterly 43 (2022) 2, pp. 206-225

Persistent link: https://www.econbiz.de/10013178034

The impact of information security breach on hotel guest perception of service quality, satisfaction, revisit intentions and word‐of‐mouth

Berezina, Katerina; Cobanoglu, Cihan; Miller, Brian L.; … - In: International Journal of Contemporary Hospitality Management 24 (2012) 7, pp. 991-1010

Purpose – The primary purpose of this study is to investigate the impact of information security breaches on hotel guests' perceived service quality, satisfaction, likelihood of recommending a hotel and revisit intentions. Design/methodology/approach – Five‐hundred seventy‐four US...

Persistent link: https://www.econbiz.de/10014763153

The Hijabi servers : customers' perception of employees' physical appearance in restaurants

Sonmez, Damla; Ali, Faizan; Wildes, Vivienne; … - In: International journal of hospitality management 114 (2023), pp. 1-11

Persistent link: https://www.econbiz.de/10014439972

Unveiling the mediating mechanisms : service recovery and customer advocacy between app attachment and customers' responses

Aureliano-Silva, Leonardo; Fu, Xiaoxiao; Cobanoglu, Cihan; … - In: Journal of hospitality and tourism insights 8 (2025) 1, pp. 1-19

Persistent link: https://www.econbiz.de/10015271282

The impact of information security breach on hotel guest perception of service quality, satisfaction, revisit intentions and word-of-mouth

Berezina, Katerina; Cobanoglu, Cihan; Miller, Brian L.; … - In: International journal of contemporary hospitality management 24 (2012) 7, pp. 991-1010

Persistent link: https://www.econbiz.de/10009666529

Understanding satisfied and dissatisfied hotel customers : text mining of online hotel reviews

Berezina, Katerina; Bilgihan, Anil; Cobanoglu, Cihan; … - In: Journal of hospitality marketing & management 25 (2016) 1/2, pp. 1-24

Persistent link: https://www.econbiz.de/10011453950

An integrated model of service experience, emotions, satisfaction, and price acceptance : an empirical analysis in the Chinese hospitality industry

Ali, Faizan; Amin, Muslim; Cobanoglu, Cihan - In: Journal of hospitality marketing & management 25 (2016) 3/4, pp. 449-475

Persistent link: https://www.econbiz.de/10011499273

Applying flow theory to booking experiences : an integrated model in an online service context

Bilgihan, Anil; Nusair, Khaldoon; Okumus, Fevzi; … - In: Information & management : the internat. journal of … 52 (2015) 6, pp. 668-678

Persistent link: https://www.econbiz.de/10011376411

Generation Y's positive and negative eWOM : use of social media and mobile technology

Zhang, Tingting (Christina); Omran, Behzad Abound; … - In: International journal of contemporary hospitality management 29 (2017) 2, pp. 732-761

Persistent link: https://www.econbiz.de/10011687713