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Shaping, organizing, and rethinking service innovation : a multidimensional framework

Rubalcaba-Bermejo, Luis; Michel, Stefan; Sundbo, Jon; … - In: Journal of service management 23 (2012) 5, pp. 696-715

Persistent link: https://www.econbiz.de/10009666540

Qualitätsunterschiede zwischen Dienstleistungen und Eigenleistungen (Prosuming) als Herausforderung für Dienstleister

Michel, Stefan - In: Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen, (pp. 71-86). 2000

Persistent link: https://www.econbiz.de/10001470234

Service Recovery nach E-Servicefehlern

Michel, Stefan - In: Electronic Services, (pp. 321-340). 2002

Persistent link: https://www.econbiz.de/10001652826

From service quality to experience : and back again?

Sundbo, Jon - In: International journal of quality and service sciences 7 (2015) 1, pp. 107-119

Persistent link: https://www.econbiz.de/10011300148

Bridging service experiences and service innovation : a new model for understanding the future of services

Rubalcaba-Bermejo, Luis - In: European review of service economics and management (2018) 2/6, pp. 17-49

Persistent link: https://www.econbiz.de/10012025656

Understanding innovation in education : a service co-production perspective

Rubalcaba-Bermejo, Luis - In: Economies : open access journal 10 (2022) 5, pp. 1-22

Innovation in education has been heavily focused on pedagogical, technological, or regulatory elements, while service innovation relates to other elements involving interpersonal and community co-production too. This paper provides a conceptual framework to understand innovation in education...

Persistent link: https://www.econbiz.de/10013199323

An independet assessment of the unidimensionality, reliability, validity and factor structure of the LibQUAL+ TM scale

Morales Alvarez, Miguel; Ladhari, Riadh; Reynoso, Javier; … - In: The service industries journal 32 (2012) 16, pp. 2585-2605

Persistent link: https://www.econbiz.de/10009693488

Methodological implications in measuring internal service quality

Reynoso, Javier - In: Internes Marketing : Integration der Kunden- und …, (pp. 525-535). 1999

Persistent link: https://www.econbiz.de/10003252517

Systems, networks, and ecosystems in service research

Barile, Sergio; Lusch, Robert F.; Reynoso, Javier; … - In: Journal of service management 27 (2016) 4, pp. 652-674

Persistent link: https://www.econbiz.de/10011563728

Learning from the pioneering founders of the service research field

Bowen, David E.; Fisk, Raymond P.; Bateson, John E. G.; … - In: Journal of service management 34 (2023) 4, pp. 605-630

Persistent link: https://www.econbiz.de/10014338196