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Special section: advancing customer experience and big data impact via academic–practitioner collaboration

Burton, Jamie; Alkire, Linda; Gruber, Thorsten; Bruce, … - In: The journal of services marketing 31 (2017) 2, pp. 142-147

Persistent link: https://www.econbiz.de/10011654609

The interplay of customer experience and commitment

Keiningham, Timothy; Ball, Joan; Benoit, Sabine; Bruce, … - In: The journal of services marketing 31 (2017) 2, pp. 148-160

Persistent link: https://www.econbiz.de/10011654644

Enabling a service thinking mindset : practices for the global service ecosystem

Alkire, Linda; Russell-Bennett, Rebekah; Previte, Josephine - In: Journal of service management 34 (2023) 3, pp. 580-602

Persistent link: https://www.econbiz.de/10014338189

Transformative service research and service design : synergistic effects in healthcare

Anderson, Sidney; Alkire, Linda; Rayburn, Steven W. - In: The service industries journal 38 (2018) 1/2, pp. 99-113

Persistent link: https://www.econbiz.de/10011848039

Rethinking service systems and public policy : a transformative refugee service experience framework

Boenigk, Silke; Fisk, Raymond P.; Kabadayi, Sertan; … - In: Journal of public policy & marketing 40 (2021) 2, pp. 165-183

Persistent link: https://www.econbiz.de/10012534359

Creating multi-vendor solutions: the resources and capabilities required

Owen Raddats, Chris; Burton, Jamie - In: Journal of Business & Industrial Marketing 29 (2014) 2, pp. 132-142

Purpose – The purpose of this paper is to investigate the resources and capabilities required by manufacturers to develop and deliver multi-vendor solutions. Design/methodology/approach – A multi-case design comprising six UK-based manufacturers: two from each of the aerospace/defence,...

Persistent link: https://www.econbiz.de/10014843966

Creating multi-vendor solutions : the resources and capabilities required

Raddats, Chris Owen; Burton, Jamie - In: The journal of business & industrial marketing 29 (2014) 2, pp. 132-142

Persistent link: https://www.econbiz.de/10010248163

Overcoming the challenges that hinder new service development by manufacturers with diverse services strategies

Burton, Jamie; Story, Vicky M.; Raddats, Chris; … - In: International journal of production economics 192 (2017), pp. 29-39

Persistent link: https://www.econbiz.de/10011782297

Billions of impoverished people deserve to be better served : a call to action for the service research community

Fisk, Raymond P. P.; Anderson, Laurel; Bowen, David E.; … - In: Journal of service management 27 (2016) 1, pp. 43-55

Persistent link: https://www.econbiz.de/10011482155