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USA
Consumer behaviour
48
Konsumentenverhalten
45
Relationship marketing
40
Beziehungsmarketing
39
Taiwan
26
Service quality
22
Customer satisfaction
20
Social Web
19
Social web
19
Kundenzufriedenheit
17
Dienstleistungsqualität
16
Online retailing
12
Online-Handel
12
Virtual reality
12
Virtuelle Realität
11
Customer service
10
E-commerce
9
Electronic Commerce
9
Theorie
9
Theory
9
Brand image
8
Distribution channel
8
Einzelhandel
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Holiday behaviour
8
Kundenservice
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Markenimage
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Retail trade
8
United States
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Urlaubsverhalten
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Vertriebsweg
8
Viral marketing
8
Virales Marketing
8
B-to-B-Marketing
7
Business-to-business marketing
7
Emotion
7
Internet marketing
7
Job satisfaction
7
Lieferantenmanagement
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Ruyter, Ko de
5
Yu, Ting
2
Altman, Daniel
1
Chen, Alexander Nai-chi
1
Chen, Ching-fu
1
Cox, David
1
Feinberg, Richard A.
1
Gangstad, Elizabeth
1
Gremler, Dwayne D.
1
Grewal, Dhruv
1
Huang, Ming-Hui
1
Iyer, Bala
1
Kasper, Hans D. P.
1
Kimpakorn, Narumon
1
Laer, Tony van
1
Parasuraman, A.
1
Parnell, John A.
1
Patterson, Paul G.
1
Rafaeli, Anat
1
Song Zan Chiou Wei
1
Tian, Qing
1
Warrington, Patricia T.
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Contemporary research in e-branding
1
Energy economics
1
International journal of Chinese culture and management : IJCCM
1
Journal of business research : JBR
1
Journal of consumer policy : consumer issues in law, economics and behavioural sciences
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of service research : JSR
1
Prometheus : critical studies in innovation
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ECONIS (ZBW)
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1
Consumer affairs departments in the United States and the Netherlands : a comparative analysis
Ruyter, Ko de
- In:
Journal of consumer policy : consumer issues in law, …
20
(
1997
)
3
,
pp. 325-352
Persistent link: https://www.econbiz.de/10001233544
Saved in:
2
CIS : a new frontier for MIS
Ruyter, Ko de
- In:
Prometheus : critical studies in innovation
10
(
1992
)
1
,
pp. 5-16
Persistent link: https://www.econbiz.de/10001127045
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3
A walk in customers' shoes : how attentional bias modification affects ownership of integrity-violating social media posts
Laer, Tony van
;
Ruyter, Ko de
;
Cox, David
- In:
Journal of interactive marketing : a quarterly …
27
(
2013
)
1
,
pp. 14-27
Persistent link: https://www.econbiz.de/10009718240
Saved in:
4
Multi-channel retailing and customer satisfaction : implications for e-CRM
Warrington, Patricia T.
;
Gangstad, Elizabeth
;
Feinberg, …
- In:
Contemporary research in e-branding
,
(pp. 280-291)
.
2009
Persistent link: https://www.econbiz.de/10003778273
Saved in:
5
The future of frontline research : invited commentaries
Rafaeli, Anat
;
Altman, Daniel
;
Gremler, Dwayne D.
; …
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 91-99
Persistent link: https://www.econbiz.de/10011648268
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6
Killing two birds with one stone : cross-selling during service delivery
Patterson, Paul G.
;
Yu, Ting
;
Kimpakorn, Narumon
- In:
Journal of business research : JBR
67
(
2014
)
9
,
pp. 1944-1952
Persistent link: https://www.econbiz.de/10010379204
Saved in:
7
Economic growth and energy consumption revisited : evidence from linear and nonlinear Granger causality
Song Zan Chiou Wei
;
Chen, Ching-fu
;
Zhu, Zhen
- In:
Energy economics
30
(
2008
)
6
,
pp. 3063-3076
Persistent link: https://www.econbiz.de/10003776057
Saved in:
8
Comparative work values among future managers in China and the USA
Parnell, John A.
;
Tian, Qing
;
Chen, Alexander Nai-chi
; …
- In:
International journal of Chinese culture and management …
1
(
2007/08
)
2
,
pp. 144-156
Persistent link: https://www.econbiz.de/10003865798
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