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~subject:"Vergleich"
~type_genre:"Article in journal"
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Vergleich
Großbritannien
29,762
United Kingdom
29,699
Bibliometrics
13,569
Bibliometrie
13,497
Customer satisfaction
10,641
Kundenzufriedenheit
10,632
Service quality
6,256
Dienstleistungsqualität
6,254
Consumer behaviour
6,203
Konsumentenverhalten
6,203
Service industry
5,379
Dienstleistungssektor
5,376
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5,046
United States
5,044
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5,032
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5,031
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3,623
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3,616
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2,882
Theorie
2,869
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2,172
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2,123
France
2,120
Estimation
1,932
Schätzung
1,932
EU countries
1,885
EU-Staaten
1,884
Customer service
1,721
Kundenservice
1,706
Welt
1,558
World
1,558
Japan
1,432
Job satisfaction
1,385
Arbeitszufriedenheit
1,384
Firm performance
1,384
Unternehmenserfolg
1,382
Comparison
1,269
Quality management
1,216
Qualitätsmanagement
1,215
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80
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Article
1,262
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4
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Article in journal
Aufsatz in Zeitschrift
1,266
Graue Literatur
984
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984
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925
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790
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433
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237
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Sammelwerk
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39
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35
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29
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24
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German
79
French
36
Italian
8
Polish
3
Dutch
2
Bulgarian
1
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1
Romanian
1
Russian
1
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Broadberry, Stephen N.
10
O'Mahony, Mary
8
Inklaar, Robert
5
Timmer, Marcel
5
Addison, John T.
4
Ark, Bart van
4
Banks, James
4
Guisán, María-Carmen
4
Schröder, Heike
4
Schulze Buschoff, Karin
4
Backes-Gellner, Uschi
3
Barron, Andrew
3
Brewer, Mike
3
Bryson, Alex
3
Burkhauser, Richard V.
3
Cette, Gilbert
3
Clark, Andrew E.
3
Doerflinger, Nadja
3
Emmerson, Carl
3
Erhel, Christine
3
Flynn, Matthew
3
Gospel, Howard F.
3
Gupta, Bishnupriya
3
Gustafsson, Siv S.
3
Görg, Holger
3
Hamlin, Robert G.
3
Heise, Arne
3
Jones, Melanie
3
Kenjoh, Eiko
3
Kocoglu, Yusuf
3
Kubo, Katsuyuki
3
Lēwî-Faur, Dāwid
3
Mason, Geoff
3
McDonald, Frank
3
Müller-Camen, Michael
3
Odagiri, Hiroyuki
3
Piketty, Thomas
3
Pulignano, Valeria
3
Pull, Kerstin
3
Robinson, Catherine
3
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National Institute economic review
17
The international journal of human resource management
14
The economic journal : the journal of the Royal Economic Society
12
European journal of industrial relations
11
Research policy : policy, management and economic studies of science, technology and innovation
11
Fiscal studies : the journal of the Institute for Fiscal Studies
10
Journal of European social policy
9
La revue de l'IRES
9
Labour economics : official journal of the European Association of Labour Economists
9
Vierteljahrshefte zur Wirtschaftsforschung
8
WSI-Mitteilungen : Zeitschrift des Wirtschafts- und Sozialwissenschaftlichen Instituts der Hans-Böckler-Stiftung
8
Applied economics letters
7
The European journal of health economics : HEPAC ; health economics in prevention and care
7
Applied economics
6
BJIR : an international journal of employment relations
6
Economics letters
6
Economie et statistique
6
International journal of retail & distribution management
6
Journal of business ethics : JOBE
6
Oxford review of economic policy
6
Public management review
6
Scottish journal of political economy : the journal of the Scottish Economic Society
6
The American economic review
6
Business history
5
Competition & change : the journal of global business and political economy
5
Corporate governance : an international review
5
European journal of social security
5
Ifo-Schnelldienst
5
International business and economics research journal
5
International business review : the official journal of the European International Business Academy
5
International journal of electronic business
5
Journal of business research : JBR
5
Journal of international consumer marketing
5
Journal of population economics
5
Journal of retailing and consumer services
5
Sozialer Fortschritt : unabhängige Zeitschrift für Sozialpolitik
5
Work, employment & society : a journal of the British Sociological Association
5
Business ethics : a European review
4
Cambridge journal of economics
4
Current politics and economics of Europe
4
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Source
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ECONIS (ZBW)
1,266
Showing
1
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10
of
1,266
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date (newest first)
date (oldest first)
1
Analysing the preferred characteristics of frontline employees dealing with customer complaints : a cross-national Kano study
Gruber, Thorsten
;
Abosag, Ibrahim
;
Reppel, Alexander E.
; …
- In:
The TQM journal : the international review of …
23
(
2011
)
2
,
pp. 128-144
Persistent link: https://www.econbiz.de/10008938678
Saved in:
2
After-sales service competition in a supply chain : optimization of customer satisfaction level or profit or both?
Kurata, Hisashi
;
Nam, Seong-hyun
- In:
International journal of production economics
127
(
2010
)
1
,
pp. 136-146
Persistent link: https://www.econbiz.de/10008652488
Saved in:
3
A cross-cultural comparison of perceived informational fairness with service failure explanations
Wang, Chen-ya
;
Mattila, Anna S.
- In:
The journal of services marketing
25
(
2011
)
6
,
pp. 429-439
Persistent link: https://www.econbiz.de/10009390049
Saved in:
4
Similarities and differences in Asian and Western travelers' service performance measurement, evaluation and outcomes
Brush, Gregory J.
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 351-361
Persistent link: https://www.econbiz.de/10012114177
Saved in:
5
Friend or Foe? : the effects of contingent employees on standard employees' work attitudes
Banerjee, Mallika
;
Tolbert, Pamela S.
;
DiCiccio, Thomas J.
- In:
The international journal of human resource management
23
(
2012
)
11
,
pp. 2180-2204
Persistent link: https://www.econbiz.de/10009551643
Saved in:
6
The platform effect : how Amazon changed work in logistics in Germany, the United States and the United Kingdom
Hassel, Anke
;
Sieker, Felix
- In:
European journal of industrial relations
28
(
2022
)
3
,
pp. 363-382
Persistent link: https://www.econbiz.de/10013397781
Saved in:
7
Cross-border comparative studies of service quality and consumer satisfaction : some empirical results
Wu, Ming-Lu
- In:
Eurasian business review
4
(
2014
)
1
,
pp. 89-106
Persistent link: https://www.econbiz.de/10010493674
Saved in:
8
Cross-cultural measurement of transaction-specific customer satisfaction in the services industry
Messner, Wolfgang
- In:
Journal of customer behaviour
15
(
2016
)
4
,
pp. 369-393
Persistent link: https://www.econbiz.de/10011655571
Saved in:
9
Enabling "managed activism" : the adoption of call centres in Australian, British and US trade unions
Lund, John R.
;
Wright, Christopher
- In:
New technology, work and employment
24
(
2009
)
1
,
pp. 43-59
Persistent link: https://www.econbiz.de/10003822617
Saved in:
10
(Im)personalization in German and English negative online reviews : contrasts, comparisons, and cognitive implications
Fastrich, Bridgit
- In:
International journal of business communication : IJBC …
61
(
2024
)
1
,
pp. 39-69
Persistent link: https://www.econbiz.de/10014635462
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