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From traditional banking to technology-enabled banking services in India : a study of bank customers' perceptive

Ali, Liaqat; Kaur, Simran Jit - In: Journal for global business advancement : JGBA 15 (2022) 4, pp. 447-468

Persistent link: https://www.econbiz.de/10014309015

Factors influencing overall service quality of online banking : a comparative study of indian public and private sector banks

Bhatt, Viral; Mehta, Bhoomi - In: The review of economic and business studies : REBS 13 (2020) 1, pp. 27-46

Persistent link: https://www.econbiz.de/10012626442

Exploring antecedents of online banking customers and empirical validation

Allada, Vijaya Kameswari; Dubey, Rameshwar; Agarwal, Sonal - In: International journal of productivity and quality … 14 (2014) 4, pp. 472-491

Persistent link: https://www.econbiz.de/10011283347

An empirical study of customer satisfaction towards bank payment card service quality in Ho Chi Minh banking branches

Nhu Ty Nguyen; Tran Thanh Tuyen; Wang, Chia Nan - In: International journal of economics and finance 6 (2014) 5, pp. 170-181

Persistent link: https://www.econbiz.de/10010363486

Personal touch or convenient tech? : an investigation of customer channel preferences in retail banking

Ayyagari, Madhavi; Parahoo, Sanjai K. - In: International journal of financial services management … 9 (2018) 2, pp. 103-118

Persistent link: https://www.econbiz.de/10011914143

Role of trust and customer loyalty in reducing perceived security risk in internet banking

Mann, Bikram Jit Singh; Sahni, Sunpreet Kaur - In: International journal of electronic business 10 (2013) 4, pp. 331-354

Persistent link: https://www.econbiz.de/10009790705

Interrelationships and consequential effects among technological innovation, service consistency, customer satisfaction and loyalty in banking

Obeng, Asare Yaw; Mkhize, Peter L. - In: International journal of finance & banking studies : JJFBS 6 (2017) 3, pp. 51-69

Persistent link: https://www.econbiz.de/10011765019

Retail banking : impact of technology-based service quality dimensions on customer satisfaction

Gupta, Neha - In: Analele Universitătii Dunărea de Jos Galaţi 25 (2019) 2, pp. 20-26

Persistent link: https://www.econbiz.de/10012285662

Gap between expectation and perception of customers about e-banking services for each service quality dimensions in selected public and private sector banks in India

Garg, Mahesh Chand; Kumar, Parveen - In: International journal of services and operations … 42 (2022) 4, pp. 525-538

Persistent link: https://www.econbiz.de/10013369248

Service Quality Transformation and Its Impact on Customer Satisfaction and Loyalty in Malaysian Retail Banking Sector

Annamalah, Sanmugam - 2016

This paper investigates the importance of antecedents of customer loyalty such as customer satisfaction and service quality dimensions. It addresses whether the dimensions of service quality impacts customer satisfaction eventually leading to customer loyalty. The Structural Equation modeling...

Persistent link: https://www.econbiz.de/10013007628