//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Territoriality revisited : oth...
Similar by person
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Consumer behaviour
165
Konsumentenverhalten
158
Customer satisfaction
54
Service quality
54
Dienstleistungsqualität
53
Beziehungsmarketing
50
Relationship marketing
50
Kundenzufriedenheit
49
USA
41
United States
41
China
35
Corporate social responsibility
33
Corporate Social Responsibility
28
Hospitality industry
28
Hotel industry
28
Hotellerie
28
Gastgewerbe
27
Gastronomie
27
Restaurant industry
27
Theorie
27
Theory
27
Beschwerdemanagement
26
Complaint management
26
Experiment
26
Emotion
25
Option pricing theory
21
Optionspreistheorie
21
Volatility
19
Volatilität
19
Yield curve
18
Zinsstruktur
18
Viral marketing
17
Virales Marketing
17
Capital income
16
Dienstleistungssektor
16
Kapitaleinkommen
16
Online retailing
16
Online-Handel
16
Service industry
16
Tourism
16
more ...
less ...
Online availability
All
Undetermined
275
Free
67
CC license
1
Type of publication
All
Article
467
Book / Working Paper
57
Other
7
Type of publication (narrower categories)
All
Article in journal
338
Aufsatz in Zeitschrift
338
research-article
31
Aufsatz im Buch
12
Book section
12
Aufsatzsammlung
3
Arbeitspapier
2
Conference paper
2
Konferenzbeitrag
2
Working Paper
2
Conference Paper
1
Graue Literatur
1
Non-commercial literature
1
Reprint
1
conceptual-paper
1
more ...
less ...
Language
All
English
434
Undetermined
97
Author
All
Mattila, Anna S.
280
Wu, Liuren
95
Wu, Luorong
61
Carr, Peter
28
Wu, Liansheng
22
Fan, Alei
21
Wirtz, Jochen
21
Hanks, Lydia
17
Liu, Qing
16
Yang, Wan
16
Gao, Yixing
15
Wu, L.
14
Pinto, Diego Costa
13
Hwang, Yoo Hee
12
Andreu, Luisa
11
Wang, Yaping
11
Zhang, Lu
10
Choi, Choongbeom
9
Noone, Breffni M.
9
Wu, Liang
9
Zhao, Xinyuan
9
Choi, Sungwoo
8
Choi, Sunmee
8
He, Zeya
8
Luo, Anqi
8
Shin, Joongwon
8
Shuqair, Saleh
8
Wu, Lunwen
8
Li, Xiang
7
Miao, Li
7
Wu, Laurie
7
Ye, Tian
7
Anna S. Mattila
6
Heidari, Massoud
6
Ro, Heejung
6
S. Mattila, Anna
6
Wang, Peihao
6
Wu, Lei
6
Xue, Xunyue
6
Herter, Márcia Maurer
5
more ...
less ...
Institution
All
Foerder Institute for Economic Research, Eitan Berglas School of Economics
1
Institute for Research on Poverty, University of Wisconsin-Madison
1
Verein für Socialpolitik, Ausschuss für Entwicklungsländer
1
Published in...
All
International journal of hospitality management
71
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
25
The journal of services marketing
24
Journal of Services Marketing
21
International journal of contemporary hospitality management
19
Journal of business research : JBR
17
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
16
International journal of service industry management : IJSIM
12
International Journal of Contemporary Hospitality Management
11
The Cornell hospitality quarterly
9
Cornell hospitality quarterly : CQ
8
Journal of Service Management
8
Journal of service management
8
Tourism management : research, policies, practice
8
Journal of hospitality marketing & management
7
Journal of financial and quantitative analysis : JFQA
6
Journal of travel and tourism marketing
6
Applied economics
5
Journal of banking & finance
5
Journal of business ethics : JOBE
4
Journal of financial econometrics : official journal of the Society for Financial Econometrics
4
Journal of financial economics
4
Journal of retailing
4
Journal of service research
4
Management science : journal of the Institute for Operations Research and the Management Sciences
4
Managing service quality : MSQ ; an international journal
4
NYU Working Paper
4
Review of finance : journal of the European Finance Association
4
The journal of derivatives : the official publication of the International Association of Financial Engineers
4
Finance research letters
3
Journal of Business Research
3
Accounting and business research
2
Agricultural Water Management
2
Finance and economics discussion series
2
International journal of human resource management
2
International journal of internet marketing and advertising : IJIMA
2
International journal of retail & distribution management
2
International review of economics & finance : IREF
2
Journal of Consumer Marketing
2
Journal of Hospitality and Tourism Technology
2
more ...
less ...
Source
All
ECONIS (ZBW)
403
OLC EcoSci
61
Other ZBW resources
46
RePEc
13
BASE
7
EconStor
1
Showing
1
-
10
of
531
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Online reviews : the role of information load and peripheral factors
Zhang, Lu
;
Wu, Luorong
;
Mattila, Anna S.
- In:
Journal of travel research : a quarterly publication of …
55
(
2016
)
3
,
pp. 299-310
Persistent link: https://www.econbiz.de/10011450694
Saved in:
2
The impact of power on service customers’ willingness to post online reviews
Wu, Luorong
;
Mattila, Anna S.
;
Wang, Chen-Ya
;
Hanks, Lydia
- In:
Journal of service research : JSR
19
(
2016
)
2
,
pp. 224-238
Persistent link: https://www.econbiz.de/10011485452
Saved in:
3
Wearable technology in service delivery processes : the gender-moderated technology objectification effect
Wu, Luorong
;
Fan, Alei
;
Mattila, Anna S.
- In:
International journal of hospitality management
51
(
2015
),
pp. 1-7
Persistent link: https://www.econbiz.de/10011413934
Saved in:
4
Investigating the impact of surprise rewards on consumer responses
Wu, Luorong
;
Mattila, Anna S.
;
Hanks, Lydia
- In:
International journal of hospitality management
50
(
2015
),
pp. 27-35
Persistent link: https://www.econbiz.de/10011387907
Saved in:
5
A double whammy effect of ethnicity and gender on consumer responses to management level service failures
Wu, Luorong
;
Han, Rachel
;
Mattila, Anna S.
- In:
Journal of service management
27
(
2016
)
3
,
pp. 339-359
Persistent link: https://www.econbiz.de/10011583559
Saved in:
6
The impact of language style on consumers' reactions to online reviews
Wu, Luorong
;
Shen, Han
;
Fan, Alei
;
Mattila, Anna S.
- In:
Tourism management : research, policies, practice
59
(
2017
),
pp. 590-596
Persistent link: https://www.econbiz.de/10011643275
Saved in:
7
Does anthropomorphism influence customers' switching intentions in the self-service technology failure context?
Fan, Alei
;
Wu, Luorong
;
Mattila, Anna S.
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 713-723
Persistent link: https://www.econbiz.de/10011590916
Saved in:
8
The impact of fellow consumers’ presence, appeal type, and action observability on consumers’ donation behaviors
Wu, Luorong
;
Gao, Yixing
;
Mattila, Anna S.
- In:
Cornell hospitality quarterly : CQ
58
(
2017
)
2
,
pp. 203-213
Persistent link: https://www.econbiz.de/10011731140
Saved in:
9
Powerful or powerless customers : the influence of gratitude on engagement with CSR
Mattila, Anna S.
;
Wu, Luorong
;
Choi, Choongbeom
- In:
The journal of services marketing
30
(
2016
)
5
,
pp. 519-528
Persistent link: https://www.econbiz.de/10011615541
Saved in:
10
When does technology anthropomorphism help alleviate customer dissatisfaction after a service failure? : the moderating role of consumer technology self-efficacy and interdependent...
Fan, Alei
;
Wu, Luorong
;
Miao, Li
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
3
,
pp. 269-290
Persistent link: https://www.econbiz.de/10012256133
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->