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The moderating effect of competitive status on the relationship between customer satisfaction and retention

Chen, Chun-mei; Liu, Hsian-Ming - In: Total quality management & business excellence 30 (2019) 7, pp. 721-744

Persistent link: https://www.econbiz.de/10012199782

Do LTE service customers have different customer loyalty determinants?

Jung, Wonsuk; Kwon, Young-Sun - 2014

This study explores the determinants of customer loyalty in the Korean mobile telecommunications market with the … emphasis on customer satisfaction and switching costs as major predictors of customer loyalty. South Korea has now become one … of customer satisfaction and switching costs on customer loyalty, and assesses the difference between 3G and LTE …

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The role of perceiveed quality and satisfaction in explaining customer brand loyalty : mobile phone service in Jordan

Al-Hawary, Sulieman Ibraheem Shelash - In: International journal of business innovation and research 7 (2013) 4, pp. 393-413

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Does the nature of the relationship really matter? : an analysis of the roles of loyalty and involvement in service recovery processes

Cambra-Fierro, Jesus; Melero-Polo, Iguácel; Sese, Javier - In: Service business 9 (2015) 2, pp. 297-320

Persistent link: https://www.econbiz.de/10011384271

M-commerce : the nexus between mobile shopping service quality and loyalty

Omar, Suha; Mohsen, Kholoud; Tsimonis, Georgios; … - In: Journal of retailing and consumer services 60 (2021), pp. 1-15

Persistent link: https://www.econbiz.de/10012502686

Customer satisfaction and customer loyalty : an empirical case study on the impact of benefits generated through smartphone applications

Shaikh, Erum; Watto, Waqas Ahmed; Brahmi, Mohsen; … - In: International journal of public sector performance … 12 (2023) 1/2, pp. 119-139

Persistent link: https://www.econbiz.de/10014313439

A pilot study of the Hong Kong smartphone market : how service quality affects repurchase intention via customer satisfaction and attitudinal loyalty

Ng, Holly; Li, Tilo; Yeung, Marine - In: International journal of business & management : IJoBM 8 (2020) 2, pp. 93-109

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A three-dimensional approach to customer retention in mobile phone services

Murugan, Rajeswari; Rajendran, G. - In: International journal of process management and … 3 (2013) 4, pp. 494-510

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The impact of perceived hidden inflation on service quality-customer brand loyalty : mobile phone service in Taiwan

Liu, Sheng-Wen - In: International journal of strategic change management : IJSCM 7 (2018) 2, pp. 160-173

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Factors affecting smartphone brand switching behavior in Kathmandu valley

Kumari, Radha; Sah, Laxmi Kumar - In: Nepalese journal of economics : a publication of … 6 (2022) 3, pp. 82-95

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