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What drives experiential loyalty toward smart restaurants? : the case study of KFC in Beijing
Wu, Hung-Che; Cheng, Ching-Chan - In: Journal of hospitality marketing & management 27 (2018) 2, pp. 151-177
Persistent link: https://www.econbiz.de/10011848335
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Sales impact of servicescape's emotional and rational stimuli : a survey study
Morone, Andrea; Nemore, Francesco; Schirone, Dario Antonio - 2018
of the restaurant inside the store). Through both a non-parametric and parametric testing, we found that environmental …
Persistent link: https://www.econbiz.de/10011818420
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Understanding the relationships of servicescape, value, image, pleasure, and behavioral intentions among hotel customers
Dedeoğlu, Bekir Bora; Kucukergin, Kemal Gurkan; … - In: Journal of travel and tourism marketing 32 (2015), pp. 42-61
Persistent link: https://www.econbiz.de/10011416136
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Hospitality servicescape effects on customer-employee interactions : a multilevel study
Kaminakis, Kostas; Karantinou, Kalipso; Koritos, Christos; … - In: Tourism management : research, policies, practice 72 (2019), pp. 130-144
Persistent link: https://www.econbiz.de/10011995787
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Understanding restaurant clients' intention to use mobile applications : a comparative study of France and Russia
Kondrateva, Galina; Ammi, Chantal; Baudier, Patricia - In: Journal of global information management : an official … 28 (2020) 3, pp. 1-16
Persistent link: https://www.econbiz.de/10012304221
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Automated, human, or semi-automated service in restaurants? : an investigation of technology-enabled service designs and customer attribution
Park, Soona; Lehto, Xinran Y. - In: International journal of hospitality management 104 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013255930
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Predicting repurchase intentions with website usability : a parallel mediation of perceived customers satisfaction and service quality confirmation
Mittal, Ella; Kaur, Parvinder - In: International journal of electronic marketing and … 15 (2024) 2, pp. 223-239
Persistent link: https://www.econbiz.de/10015063939
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Effects of service quality and customer satisfaction on repurchase intention in restaurants on University of Cape Coast Campus
Mensah, Ishmael; Mensah, Rebecca Dei - In: Journal of Tourism, Heritage & Services Marketing : JTHSM 4 (2018) 1, pp. 27-36
Persistent link: https://www.econbiz.de/10011892717
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Establishing loyalty from consumers' CSR perception toward the restaurants offering nutritional information
Rehman, Mohsin Abdur; Park-Poaps, Haesun; Lodhi, Rab Nawaz - In: Services marketing quarterly 43 (2022) 2, pp. 206-225
Persistent link: https://www.econbiz.de/10013178034
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Role of customer satisfaction as a mediator between sensory marketing and customer loyalty : a case of Pakistani restaurant industry
Satti, Zoya Wajid; Babar, Samreen Fahim; Parveen, Shagufta - In: Journal of international food & agribusiness marketing 35 (2023) 5, pp. 559-581
Persistent link: https://www.econbiz.de/10014444377