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Using TRIZ to enhance passengers' perceptions of an airline's image through service quality and safety

Thongchai Jeeradist; Natcha Thawesaengskulthai; … - In: Journal of air transport management 53 (2016), pp. 131-139

Persistent link: https://www.econbiz.de/10011546142

Evaluation of passenger satisfaction with service quality : a consecutive method applied to the airline industry

Tahanisaz, Sahar; Shokuhyar, Sajjad - In: Journal of air transport management 83 (2020), pp. 1-10

Persistent link: https://www.econbiz.de/10012170253

The hybrid airline model : generating quality for passengers

Avram, Bogdan - In: Expert journal of business and management 5 (2017) 2, pp. 149-154

Persistent link: https://www.econbiz.de/10011791401

Quality risk assessment model for airline services concerning Taiwanese airlines

Hu, Kai-Chieh; Hsiao, Man-Wei - In: Journal of air transport management 53 (2016), pp. 177-185

Persistent link: https://www.econbiz.de/10011546508

Measuring Service Quality From Unstructured Data : A Topic Modeling Application on Airline Passengers’ Online Reviews

Korfiatis, Nikolaos - 2018

market analysis and assess their competitive performance. We apply our methodology on airline passengers' online reviews … dynamics and interdependencies. Results unveil the orthogonality of the low-cost aspect of airline competition when all other … service quality dimensions are considered, thus explaining the success of low-cost carriers in the airline market …

Persistent link: https://www.econbiz.de/10012911117

Scale measurements for airline service quality to secure passenger confidence in air travel

Deepa, M. V.; Jayaraman, K. - In: Quality management journal : QMJ 24 (2017) 3, pp. 31-50

Persistent link: https://www.econbiz.de/10011721855

A combined confimatory factor analysis and fuzzy-analytic hierarchy process-TOPSIS (CFAT) framework for measurement of airline service quality

Raut, Rakesh D.; Kamble, Sachin S.; Jha, Manoj Kumar - In: International journal of services and operations management 23 (2016) 3, pp. 347-386

Persistent link: https://www.econbiz.de/10011588612

A fuzzy approach to service quality diagnosis

Ardakani, Saeid Saeida; Nejatian, Majid; Farhangnejad, … - In: Marketing intelligence & planning 33 (2015) 1, pp. 103-119

Persistent link: https://www.econbiz.de/10010528565

A new hybrid simulation-based assignment approach for evaluating airlines with multiple service quality criteria

Keshavarz Ghorabaee, Mehdi; Amiri, Maghsoud; Zavadskas, … - In: Journal of air transport management 63 (2017), pp. 45-60

Persistent link: https://www.econbiz.de/10011740183

A cross cultural investigation of airlines service quality throgh integration of Servqual and the Kano model

Basfirinci, Cigdem; Mitra, Amitava - In: Journal of air transport management 42 (2015), pp. 239-248

Persistent link: https://www.econbiz.de/10010482001