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Explaining social exchanges in information-based online communities (IBOCs)
Benoit, Sabine; Bilstein, Nicola; Hogreve, Jens; … - In: Journal of service management 27 (2016) 4, pp. 460-480
Persistent link: https://www.econbiz.de/10011563614
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How do social norms influence parents' food choices for their children? : the role of social comparison and implicit self-theories
Hogreve, Jens; Matta, Shashi; Hettich, Alexander S.; … - In: Journal of retailing 97 (2021) 2, pp. 173-190
Persistent link: https://www.econbiz.de/10012648985
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Die Service Profit Chain als Controllinginstrument mittelständischer Dienstleistungsunternehmen
Derfuß, Klaus; Hogreve, Jens; Iseke, Anja - In: Controlling : Zeitschrift für erfolgsorientierte … 33 (2021) 4, pp. 31-38
Persistent link: https://www.econbiz.de/10012627035
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Customer experience in B2C and B2B interactions : a holistic and multidimensional perception [cumulative dissertation]
Fleischer, Hannes - 2020
Persistent link: https://www.econbiz.de/10012296231
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Marketing Weiterdenken mit der Service Profit Chain
Hogreve, Jens; Iseke, Anja; Derfuß, Klaus - In: Marketing Weiterdenken : Zukunftspfade für eine …, (pp. 183-194). 2020
Persistent link: https://www.econbiz.de/10012301290
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Service recovery on stage : effects of social media recovery on virtually present others
Hogreve, Jens; Bilstein, Nicola; Hörner, Kathrin Brigitte - In: Journal of service research 22 (2019) 4, pp. 421-439
Persistent link: https://www.econbiz.de/10012128049
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Causality in social media recovery
Hörner, Kathrin Brigitte - 2018
Persistent link: https://www.econbiz.de/10011945957
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The business-to-business customer experience : an aggregated company experience based on multiple department and employee journeys
Hogreve, Jens; Fleischer, Hannes - In: Perspektiven des Dienstleistungsmanagements : aus Sicht …, (pp. 499-517). 2020
Persistent link: https://www.econbiz.de/10012224620
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Overcoming vulnerability : channel design strategies to alleviate vulnerability perceptions in customer journeys
Wünderlich, Nancy V.; Hogreve, Jens; Chowdhury, Ilma Nur; … - In: Journal of business research : JBR 116 (2020), pp. 377-386
Persistent link: https://www.econbiz.de/10012257627