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Airline travellers' ethnocentric tendencies and their impact on travellers' behaviours : extending consumer ethnocentrism to airline services

Ragab, Hany; Polo-Peña, Ana I.; Mahrous, Abeer A. - In: Tourism management perspectives : TMP 49 (2023), pp. 1-14

Persistent link: https://www.econbiz.de/10014554185

Key determinants of passenger loyalty in the low-cost airline business

Akamavi, Raphaël K.; Mohamed, Elsayed; Pellmann, Katharina - In: Tourism management : research, policies, practice 46 (2015), pp. 528-545

Persistent link: https://www.econbiz.de/10010486200

Self-check-in kiosk quality and airline non-contact service maximization : how to win air traveler satisfaction and loyalty in the post-pandemic world?

Moon, Hyoungeun; Lho, Heejung Linda; Han, Heesup - In: Journal of travel and tourism marketing 38 (2021) 4, pp. 383-398

Persistent link: https://www.econbiz.de/10012549656

Perceived service quality and customer loyalty : the mediating effect of passenger satisfaction in the Nigerian airline industry

Rahim, A. Ganiyu - In: International journal of management and economics 52 (2016) 1, pp. 94-117

The long-term survival and competiveness of the airline business is strongly connected to the quality of service … offered by airline operators and their ability to satisfy and build long-term relationships with customers. This study … investigates the relationship among service quality, customer satisfaction and loyalty in the Nigerian airline industry. The cross …

Persistent link: https://www.econbiz.de/10012026399

Identification of opinion trends using sentiment analysis of airlines passengers' reviews

Farzadnia, Siavash; Vanani, Iman Raeesi - In: Journal of air transport management 103 (2022), pp. 1-12

Persistent link: https://www.econbiz.de/10013364304

The mediating role of passenger satisfaction on the relationship between service quality and behavioral intentions of low-cost carriers

Lin, Hsiu-Fen - In: The TQM journal : the international review of … 34 (2022) 6, pp. 1691-1712

Persistent link: https://www.econbiz.de/10014320929

The hybrid airline model : generating quality for passengers

Avram, Bogdan - In: Expert journal of business and management 5 (2017) 2, pp. 149-154

Persistent link: https://www.econbiz.de/10011791401

The influence of airline service quality on passenger satisfaction and loyalty : the case of Uganda airline industry

Nambukasa, Juliet - In: The TQM journal : the international review of … 25 (2013) 5, pp. 520-532

Persistent link: https://www.econbiz.de/10010126410

Quality risk assessment model for airline services concerning Taiwanese airlines

Hu, Kai-Chieh; Hsiao, Man-Wei - In: Journal of air transport management 53 (2016), pp. 177-185

Persistent link: https://www.econbiz.de/10011546508

The factors affecting passenger satisfaction with short-range air transport services : Approach to value chain in the case of Vietnam Airlines

Dang Khoa Tran; Dung Quang Truong - In: Journal of economic development 45 (2020) 1, pp. 145-158

Persistent link: https://www.econbiz.de/10012602708