Leader's Statement of the G20 Pittsburgh Summit, What's Systemic Risk, Framework for Mitigating Systemic Risk, Japanese Safety-net for Deposit-taking Financial Institutions...

How do ratings fit in?, Financial crisis Issues, Financial Crisis Impact

Why care about Information Management? ; Insurance Marketing & Sales Optimization; Customer Centric Approach ; Making the Personalized Offer; Ease of Doing Business; A New Frontier...

Sports sponsorship will suffer but for those with cash and the need, excellent opportunities will come up; ING sponsorship scaling back in 2009, onwards; Its BAU for all ING's existing commitments; In Asia/Pacific, football via the Asian Football Confederation (AFC) will be the preferred vehicle...

Insurance Industry will create a more efficient, customer centric, collaborative and innovative marketplace. Embrace extended/networked business models that include innovation across value chain through capabilities of strategic partners, best practices, expertise, and capital...

Definitions of CVM and CRM are plentiful but they all have customer at their core: "...customer centric business strategy with the goal of maximizing profitability, revenue, and customer satisfaction...

The demograhphic shift known as Gen Y (birth years 1982-1993) is merging as a new long-term driver of growth. Largest generation since baby boomers. Projected to become the wealthiest generation ever. Similar to earlier generations, what Gen Y purchases will be triggered in large part by life...

Introduction - Remark; Power of Direct Marketing; Life Cycle Marketing; Lead Generation Programme - A Multi-Channel Experience; Proactive Retention Management, Key Success Factors for Multi-Channel Distribution...

Consumers across Asia are becoming wealthier, older, and more sophisticated in their behaviors and attitudes towards financial services. Rising affluence and high net worth across Asia. The population of affluent and high net worth individuals is grwoing rapidly across Asia...

Measuring NPS is relatively straight forward, but using it to drive economic value is not. NPS must lead to a "so what" for the organization. NPAs programs and inititatives must be cost-effective and profitable....