Insurance Industry will create a more efficient, customer centric, collaborative and innovative marketplace. Embrace extended/networked business models that include innovation across value chain through capabilities of strategic partners, best practices, expertise, and capital...

Definitions of CVM and CRM are plentiful but they all have customer at their core: "...customer centric business strategy with the goal of maximizing profitability, revenue, and customer satisfaction...

The demograhphic shift known as Gen Y (birth years 1982-1993) is merging as a new long-term driver of growth. Largest generation since baby boomers. Projected to become the wealthiest generation ever. Similar to earlier generations, what Gen Y purchases will be triggered in large part by life...

What does Product alignment mean to you?, The perspective of relative return/value , Risk-capital-value framework, Do you really understand your business? , How are you mearuing return/value?...

Introduction - Remark; Power of Direct Marketing; Life Cycle Marketing; Lead Generation Programme - A Multi-Channel Experience; Proactive Retention Management, Key Success Factors for Multi-Channel Distribution...

Insurer's deal with some of the most important needs in life - it is about dreams and nightmares. Models of fundamental needs point to both physical and emotional needs. Many of these fundamental physical and emotional needs could be met by insurers...

Consumers across Asia are becoming wealthier, older, and more sophisticated in their behaviors and attitudes towards financial services. Rising affluence and high net worth across Asia. The population of affluent and high net worth individuals is grwoing rapidly across Asia...

Measuring NPS is relatively straight forward, but using it to drive economic value is not. NPS must lead to a "so what" for the organization. NPAs programs and inititatives must be cost-effective and profitable....

IACPM is a non-profit industry association developed to Further the management of credit exposures by providing a forum for members to exchange ideas, foster research on credit portolio management, represent members before legislative and admistrative bodies...

Financial firms have a vast array of possible investments to choose from and products to sell. The financial market changes fast and in the future will likely look very different than in the past. Risk Management in general has the tendency to lag behind these innovation since it is often much...