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Retrospective: compatibility management : customer-to-customer relationships in service environments
Martin, Charles L. - In: The journal of services marketing 30 (2016) 1, pp. 11-15
Persistent link: https://www.econbiz.de/10011445595
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Extending the context of service : from encounters to ecosystems
Akaka, Melissa Archpru; Vargo, Stephen L. - In: The journal of services marketing 29 (2015) 6/7, pp. 453-462
Persistent link: https://www.econbiz.de/10011418340
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Die Bedeutung von Vertrauen für die Interaktionsbeziehungen zwischen Dienstleistungsanbietern und -nachfragern
Ahlert, Dieter; Kenning, Peter; Petermann, Franz - In: Interaktionen im Dienstleistungsbereich, (pp. 279-298). 2001
Persistent link: https://www.econbiz.de/10001555430
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Management von Dienstleistungsbeziehungen : Kundenintegration in organisations- und netzwerktheoretischer Perspektive
Sydow, Jörg - 2000
Persistent link: https://www.econbiz.de/10001544842
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Kunden und Kundenbeziehungen als Ressourcen von Dienstleistungsunternehmungen : eine Analyse aus der Perspektive der ressourcenbasierten Ansätze des strategischen Managements
Gouthier, Matthias H. J.; Schmid, Stefan - In: Die Betriebswirtschaft : DBW 61 (2001) 2, pp. 223-239
Persistent link: https://www.econbiz.de/10001570575
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Service systems : a broadened framework and research agenda on value propositions, engagement, and service experience
Chandler, Jennifer D.; Lusch, Robert F. - In: Journal of service research : JSR 18 (2015) 1, pp. 6-22
Persistent link: https://www.econbiz.de/10010483444
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IT-related service : a multidisciplinary perspective
Huang, Ming-hui; Rust, Roland T. - In: Journal of service research : JSR 16 (2013) 3, pp. 251-258
Persistent link: https://www.econbiz.de/10009782150
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Customer use of virtual channels in multichannel services : does type of activity matter?
Sousa, Rui; Amorim, Marlene; Rabinovich, Elliot; … - In: Decision sciences : DS 46 (2015) 3, pp. 623-657
Persistent link: https://www.econbiz.de/10011476317
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Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.; Fombelle, Paul W.; Gregoire, Yany; … - In: Journal of business research : JBR 79 (2017), pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
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Perceptions of premium service and superiority : why do customers pay more for high-value-added domestic airline services in Japan?
Oskaki, Takanori; Kubota, Yukihiro - In: Journal of air transport management 57 (2016), pp. 196-201
Persistent link: https://www.econbiz.de/10011610997