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Customer's life-time value using the RFM model in the banking industry : a case study
Nikumanesh, Esmaeil; Albadvi, Amir - In: International journal of electronic customer … 8 (2014) 1/3, pp. 15-30
Persistent link: https://www.econbiz.de/10011471071
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The effect of CRM stages along with brand images and values on sustainable corporate performance
Mishra, Hari Govind; Sinha, P. K.; Singh, Sarabjot - In: International journal of electronic customer … 8 (2014) 1/3, pp. 31-50
Persistent link: https://www.econbiz.de/10011471090
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Contemporary challenges in CRM technology adoption : a multichannel view
Awasthi, Preety; Dubey, Neeraj; Sangle, Purnima S. - In: International journal of electronic customer … 8 (2014) 1/3, pp. 51-71
Persistent link: https://www.econbiz.de/10011471129
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Testing cloud computing for customer satisfaction and loyalty
Guimaraes, Tor; Paranjape, Ketan - In: International journal of electronic customer … 8 (2014) 1/3, pp. 72-86
Persistent link: https://www.econbiz.de/10011471138
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Internet banking services as tool of CRM : a study of customer satisfaction in the National Capital Region, Delhi
Singh, Shamsher; Sirohi, Naveen J. - In: International journal of electronic customer … 8 (2014) 1/3, pp. 101-118
Persistent link: https://www.econbiz.de/10011471152
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Understanding electronic social customer relationship management : foundations and current major themes
Constantinides, Efthymios; Yousif, Arsham; Vries, Sjoerd de - In: International journal of electronic customer … 8 (2014) 4, pp. 180-199
Persistent link: https://www.econbiz.de/10011471313
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Impact of electronic customer relationship management in banking sector
Abu-Shanab, Emad; Anagreh, Layla - In: International journal of electronic customer … 9 (2015) 4, pp. 254-270
Persistent link: https://www.econbiz.de/10011606949
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Investigating customer relationship management systems involvement towards customer knowledge creation processes
Shihab, Muhammad Rifki; Sukrisna, Imanuel; Hidayanto, … - In: International journal of electronic customer … 9 (2015) 1, pp. 56-72
Persistent link: https://www.econbiz.de/10011575150
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Social customer relationship management and student empowerment in online learning systems
Anshari, M.; Alas, Y.; Yunus, N.; Sabtu, N. I.; Hamid, M. H. - In: International journal of electronic customer … 9 (2015) 2/3, pp. 104-121
Persistent link: https://www.econbiz.de/10011586438
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Identification and prioritisation of effective factors on CRM implementation : a case study of insurance industry in Iran
Hessami, Farokh - In: International journal of electronic customer … 9 (2015) 2/3, pp. 158-174
Persistent link: https://www.econbiz.de/10011586452