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Big data breaches and customer compensation strategies : personality traits and social influence as antecedents of perceived compensation
Kude, Thomas; Hoehle, Hartmut; Sykes, Tracy Ann - In: International journal of operations & production … 37 (2017) 1, pp. 56-74
Persistent link: https://www.econbiz.de/10011625198
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Design vs practice : how problematic call routing and rerouting restructures the call centre service system
Ellway, Benjamin - In: International journal of operations & production … 36 (2016) 4, pp. 408-428
Persistent link: https://www.econbiz.de/10011565373
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The reconfiguration of service production systems in response to offshoring : a practice theory perspective
Brandl, Kristen; Mol, Michael J.; Petersen, Bent - In: International journal of operations & production … 37 (2017) 9, pp. 1246-1264
Persistent link: https://www.econbiz.de/10011779020
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The role of employee empowerment in the implementation of continuous improvement : evidence from a case study of a financial services provider
Hirzel, Ann-Kathrin; Leyer, Michael; Moormann, Jürgen - In: International journal of operations & production … 37 (2017) 10, pp. 1563-1579
Persistent link: https://www.econbiz.de/10011779139
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A quality system's impact on the service experience
Smith, Jeffery; Anderson, Sidney; Fox, Gavin - In: International journal of operations & production … 37 (2017) 12, pp. 1817-1839
Persistent link: https://www.econbiz.de/10011814762
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The servitization of manufacturing : a systematic literature review of interdependent trends
Lightfoot, Howard; Baines, Tim; Smart, Palin - In: International journal of operations & production … 33 (2013) 11/12, pp. 1408-1434
Persistent link: https://www.econbiz.de/10010232761
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Multi-dimensional nature of service innovation : operationalisation of the elevated service offerings construct in collaborative service organisations
Agarwal, Renu; Selen, Willem - In: International journal of operations & production … 31 (2011) 11, pp. 1164-1192
Persistent link: https://www.econbiz.de/10009407599
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New service development : managing the dynamic between services and operations resources
Santos, Juliana; Spring, Martin - In: International journal of operations & production … 33 (2013) 7, pp. 800-827
Persistent link: https://www.econbiz.de/10010196572
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Servitization and operations management : a service dominant-logic approach
Smith, Laura; Maull, Roger; Ng, Irene - In: International journal of operations & production … 34 (2014) 2, pp. 242-269
Persistent link: https://www.econbiz.de/10010249723
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Service innovation and performance in SMEs
McDermott, Christopher M.; Prajogo, Daniel I. - In: International journal of operations & production … 32 (2012) 2, pp. 216-237
Persistent link: https://www.econbiz.de/10009515325