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Service quality improvement at public utilities : a case

Prashar, Anupama - In: International journal of services and operations management 22 (2015) 3, pp. 257-286

Persistent link: https://www.econbiz.de/10011522586

Assessment of upstream service quality of supply chain

Kamakoty, Juhi; Sohani, Nagendra - In: International journal of services and operations management 22 (2015) 4, pp. 455-468

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RAILQUAL : a multiple item scale for evluating railway passenger service quality and satisfaction

Maruvada, Devi Prasad; Bellamkonda, Raja Shekhar - In: International journal of services and operations management 27 (2017) 2, pp. 145-166

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Developing a scale for service quality measurement in banks

Asif, Muhammad; Awan, Muhammad Usman; Jajja, Muhammad … - In: International journal of services and operations management 23 (2016) 2, pp. 153-168

Persistent link: https://www.econbiz.de/10011584478

Developing a scale for measuring service quality in the public sector

Asif, Muhammad; Awan, Muhammad; Haque, Shahbaz Ul - In: International journal of services and operations management 24 (2016) 3, pp. 418-432

Persistent link: https://www.econbiz.de/10011636001

Service quality in pharmaceutical supply chain : a study with reference to three major cities of Andhra Pradesh, India

Devi, P. Uma Maheswari; Rao, B. Sankara; Shekhar, B. Raja; … - In: International journal of services and operations management 24 (2016) 4, pp. 433-458

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Measuring service quality perception of students in business schools

Joshi, Pradeep; Chadha, Suresh Kumar - In: International journal of services and operations management 25 (2016) 4, pp. 479-507

Persistent link: https://www.econbiz.de/10011636628

Service quality and customer satisfaction in public transport operations

Amponsah, Christian Tabi; Adams, Samuel - In: International journal of services and operations management 25 (2016) 4, pp. 531-549

Persistent link: https://www.econbiz.de/10011636649

A combined confimatory factor analysis and fuzzy-analytic hierarchy process-TOPSIS (CFAT) framework for measurement of airline service quality

Raut, Rakesh D.; Kamble, Sachin S.; Jha, Manoj Kumar - In: International journal of services and operations management 23 (2016) 3, pp. 347-386

Persistent link: https://www.econbiz.de/10011588612

Evaluation and improvement of service quality in information technology department of a detergent production company using the SERVQUAL approach

Ershadi, Mohammad Javad; Niaki, Seyed Taghi Akhavan; … - In: International journal of services and operations management 34 (2019) 2, pp. 228-240

Persistent link: https://www.econbiz.de/10012154632

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