Achieving service quality through service innovation exploration : exploitation ; the critical role of employee empowerment and slack resources
Phyra Sok; Aron O'Cass
| Year of publication: |
2015
|
|---|---|
| Authors: | Sok, Phyra ; O'Cass, Aron |
| Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 29.2015, 2, p. 137-149
|
| Subject: | Service quality | Service innovation | Employee empowerment | Exploration | exploitation | Organizational ambidexterity | Dienstleistungsqualität | Organisationale Ambidextrie | Ambidextrous organization | Innovationsmanagement | Innovation management | Dienstleistungsinnovation | Dienstleistungssektor | Service industry |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011343383