Addressing customer misbehavior contagion in access-based services
Himanshu Shekhar Srivastava, K.R. Jayasimha and K. Sivakumar
| Year of publication: |
2022
|
|---|---|
| Authors: | Srivastava, Himanshu Shekhar ; Jayasimha, K. R. ; Sivakumar, K. |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 2054-1651, ZDB-ID 2020791-8. - Vol. 36.2022, 6, p. 849-861
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| Subject: | Access-based services | Collaborative economy | Customer deviance | Customer misbehavior | Customer participation | Dysfunctional customers | Misbehavior contagion | Perceived norm | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Kundenintegration | Customer integration | Finanzdienstleistung | Financial services | Lieferantenmanagement | Supplier relationship management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSM-04-2021-0121 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013407609