Cultural influences on web service quality perceptions of e-retailing consumers

Juan (Gloria) Meng; Venkatapparao Mummalaneni

Year of publication:	2011
Authors:	Meng, Juan ; Mummalaneni, Venkatapparao
Published in:	Journal of marketing channels : ... distribution systems, strategy, and management. - Binghamton, NY : Haworth Press, ISSN 1046-669X, ZDB-ID 1121777-7. - Vol. 18.2011, 4, p. 303-326
Subject:	Einzelhandel \| Retail trade \| Digitale Dienste \| Web-based service \| Dienstleistungsqualität \| Service quality \| Konsumentenverhalten \| Consumer behaviour \| Ethnologie \| Ethnology \| China \| USA \| United States

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