How dissimilarity attributes at restaurants trigger negative emotions and associated behavioral intentions : the role of attribute performance
Most. Sharmin Sultana, Xiongying Niu and Md Shamim Hossain
| Year of publication: |
2023
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| Authors: | Sultana, Most. Sharmin ; Niu, Xiongying (Peter) ; Hossain, Md Shamim |
| Published in: |
Journal of hospitality and tourism insights. - Bingley : Emerald, ISSN 2514-9806, ZDB-ID 2935216-2. - Vol. 6.2023, 5, p. 2199-2221
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| Subject: | Servicescape | Social servicescape | Consumer dissatisfaction | Consumers' behavioral intentions | Dissimilar attributes | Negative emotion | Emotion | Konsumentenverhalten | Consumer behaviour | Gastronomie | Restaurant industry | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Beschwerdemanagement | Complaint management | Verbrauchereinstellung | Consumer attitudes |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JHTI-03-2022-0115 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014446041