Internet banking loyalty : evaluating the role of trust, satisfaction, perceived risk and frequency of use
Joaquin Aldas-Manzano, Carla Ruiz-Mafe, Silvia Sanz-Blas and Carlos Lassala-Navarré
| Year of publication: |
2011
|
|---|---|
| Authors: | Aldas-Manzano, Joaquin ; Ruiz Mafé, Carla ; Sanz Blas, Silvia ; Lassala-Navarré, Carlos |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 31.2011, 7/8, p. 1165-1190
|
| Subject: | Electronic Banking | Electronic banking | Kundenzufriedenheit | Customer satisfaction | Vertrauen | Confidence | Spanien | Spain |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009154406