Mitigating implicit racial bias in tipping : when direct and indirect experience matters
Anne-Maree O'Rourke, Alex Belli and Frank Mathmann
| Year of publication: |
2023
|
|---|---|
| Authors: | O'Rourke, Anne-Maree ; Belli, Alex ; Mathmann, Frank |
| Published in: |
Journal of consumer marketing. - Bradford : Emerald, ISSN 2052-1200, ZDB-ID 2032361-X. - Vol. 40.2023, 5, p. 609-621
|
| Subject: | Customer ratings | Digital service platforms | Direct experience | Indirect experience | Race | Tipping | Ethnische Diskriminierung | Ethnic discrimination | Konsumentenverhalten | Consumer behaviour | Experiment | Rasse | Trinkgeld | Tipping behaviour | Digitale Plattform | Digital platform |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JCM-03-2021-4556 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014332224